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Feature Request Bug Report Design Feedback
Feature Request Bug Report Design Feedback
Community
Community
Feature Request Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
3
Admins to set ticket filter views globally
Simone Cesana
Feb 23, 2021
Collecting Feedback
0
1
Show Notes seperately from replies on agent UI
chris o'brien
Feb 23, 2021
Report
0
6
DeskPro badly needs a Reply option / Recipients can get spammed with only Reply to All
Alex McCaffrey
Mar 1, 2021
Report
0
18
Ability to change message order and date view in the helpcenter
Robert Tanka
Feb 18, 2021
Collecting Feedback
1
1
Voice - extra options for Voice queue settings
Jeff Hauman
Feb 17, 2021
Collecting Feedback
0
3
Merge History and Search field in top navigation bar
Michael W.
Feb 23, 2021
Report
0
9
Enable smart-parsing of emails forwarded into the helpdesk by users
OJ Olegario
Feb 12, 2021
Collecting Feedback
0
2
The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc
Robert Tanka
Feb 12, 2021
Collecting Feedback
0
4
For agents to get a notification when a new user is registered
Jackie Macapanpan
Feb 10, 2021
Collecting Feedback
0
50
The ability to duplicate department settings/permissions etc
Cristian Gandos
Feb 5, 2021
Collecting Feedback
0
3
Time based triggers for recurring actions
Michael W.
Feb 23, 2021
Report
0
0
Triggers for persons and organisation
Michael W.
Feb 23, 2021
Report
0
1
Ability to save filters for Persons/Organisations
Michael W.
Feb 23, 2021
Report
0
0
Title Field (Mr., Mrs., etc) Customization
Manoj K Manda
Feb 23, 2021
Report
0
5
Bulk Delete Agents
Shawn Morris
Feb 4, 2021
Collecting Feedback
0
24
Dynamic dropdown custom ticket fields
Ahmad Sahrizal
Feb 3, 2021
Collecting Feedback
1
2
The ability to have a second ordering feature
Christian Cantinelli
Feb 2, 2021
Collecting Feedback
0
8
Image auto-resizing and lightbox functionality when creating Publish content
Jason Gillan
Feb 2, 2021
Collecting Feedback
3
5
Different feedback forms for tickets from different departments
masumeh
Feb 1, 2021
Collecting Feedback
0
2
Hyperlinks in "busy" message in chat
Colin Dunn
Feb 23, 2021
Collecting Feedback
0
12
The ability to set admins for specific brands
Monitzer Bernhard / AQIPA
Jan 28, 2021
Collecting Feedback
0
0
Let agents include tasks and comments when printing tickets
Christian Mattart
Feb 23, 2021
Report
0
10
Most used contacts option
Mindaugas
Jan 22, 2021
Collecting Feedback
0
3
Warning / notification to reassign tickets before deleting user
Manoj K Manda
May 6, 2021
Collecting Feedback
0
3
The ability to 'enable subject matching' on specified domains only
Ozan Can Gogus | Eclit
Jan 15, 2021
Collecting Feedback
0
3
Notifications for attachments removed from emails due to file size
chris o'brien
Feb 23, 2021
Collecting Feedback
0
4
Limit total number of tickets assigned to an agent
thiago
Feb 23, 2021
Collecting Feedback
0
2
Prevent users from resolving tickets
Tommy Jackson
Feb 23, 2021
Collecting Feedback
0
3
Add an expiry date for Customer Satisfaction Survey
Demi Conde
Feb 23, 2021
Collecting Feedback
0
4
Search by attachment name
Mindaugas
Feb 23, 2021
Collecting Feedback
1
3
How to make Message and Subject field not required
Jackie Macapanpan
Feb 23, 2021
Collecting Feedback
3
6
WHMCS App
Anand Athi
Dec 14, 2020
Collecting Feedback
0
3
Copy of email via trigger should be included in the relevant ticket
Steve, Lam Hang
Dec 14, 2020
Collecting Feedback
0
0
Change search defaults
Azeem Javed
Dec 14, 2020
Collecting Feedback
0
12
recall message
adam johnson
Feb 23, 2021
Collecting Feedback
0
2
Have a setting to make it so agents must provide a label for tickets
Mindaugas
Dec 10, 2020
Collecting Feedback
0
0
(Add option to) Display "Last updated" instead of "Created" date for KB articles
Koen
Feb 23, 2021
Report
0
7
Integrating Deskpro with Google Cloud Search
Joël Messas
Feb 23, 2021
Collecting Feedback
0
5
Custom fields for Guides
Theresa Harbor
Dec 1, 2020
Collecting Feedback
0
4
Ability to limit the number of active sessions for users
matt
Dec 1, 2020
Collecting Feedback
0
1
Have the ability to pre-select and hide parent departments so only child departments are visible on ticket submission form
Steve Bailey
Nov 24, 2020
Collecting Feedback
0
1
Attaching multiple files to a ticket using the attach button, not the drag and drop method
Mindaugas
Nov 18, 2020
Collecting Feedback
0
0
Reporting on articles with searchwords
Fusako Iwaya
Mar 1, 2021
Collecting Feedback
0
4
Ability to update a ticket based off it's linked ticket
Amabel Watkins
Nov 16, 2020
Collecting Feedback
0
4
Sync Deskpro contacts to Outlook
Casper
Nov 16, 2020
In Development
1
9
A permission that allows agents to only see certain CRM usergroups
Jared
Nov 6, 2020
Collecting Feedback
1
7
Allow agents to choose Microphone and Speakers used by Voice
Joël Messas
Nov 4, 2020
Collecting Feedback
0
4
Add predefined articles to chat widget
Alan O'Flaherty
Feb 23, 2021
Collecting Feedback
0
0
Allow admin to set agents offline for chat and voice
Danelle McKeown
Oct 28, 2020
Collecting Feedback
0
1
The ability to pick what Elasticsearch searches (eg. only tickets/articles/community etcc)
Mindaugas
Feb 23, 2021
Collecting Feedback
0