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Feature Request Bug Report Design Feedback
Feature Request Bug Report Design Feedback
Community
Community
Feature Request Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
24
Small Field Names in v5
Kyle Oliveira
May 18, 2017
Collecting Feedback
0
32
Ability for categories in Knowledgebase to be translated when user changes language
Paul Davies
May 12, 2017
Collecting Feedback
0
19
Adding more columns to the 'linked tickets' tab
Robert Chiu
May 11, 2017
Collecting Feedback
1
30
Better naming of embedded images
Timo Heil
May 9, 2017
Collecting Feedback
1
24
Ability to disable Your Account feature from the portal
Steve Hersker
May 9, 2017
Collecting Feedback
0
24
Integrate agent chat with Slack
Ruth Cheesley
May 5, 2017
Collecting Feedback
1
59
Add ability to automatically login the user with an link and token
Lauren Cumming
Apr 19, 2017
Collecting Feedback
0
54
Ability to create unique date drop downs in reports
Lauren Cumming
Apr 19, 2017
Collecting Feedback
2
80
Ability to set an alert when an email has failed to be sent
Lauren Cumming
Apr 19, 2017
Collecting Feedback
3
53
Knowledgebase and Downloads Navigation Improvements
Lauren Cumming
Apr 19, 2017
Under Review
0
47
Ability to report on missed chats
Lauren Cumming
Apr 19, 2017
In Development
0
32
Improve the delay between New News Posts and New News email notifications
Lauren Cumming
Apr 19, 2017
Under Review
1
40
Make the chat/ticket widget editable e.g allow Google Tag Manager to be installed
Lauren Cumming
Apr 19, 2017
Under Review
1
46
Audit Log- Changes to Agent Permissions
Lauren Cumming
Apr 19, 2017
Collecting Feedback
0
30
Change Password field visible when Deskpro has no control over the remote password
Jon Morby
Apr 18, 2017
Collecting Feedback
0
41
Content v2 API POST for Articles/Downloads
Jack
Apr 14, 2017
Collecting Feedback
1
36
Add generic S3 support for 3rd party S3 clusters
Jon Morby
Mar 30, 2017
Collecting Feedback
0
27
Mass Action Forwarding to a person that isnt an agent on the system
Hershey
Mar 28, 2017
Collecting Feedback
0
40
Add agent-forwarded messages to ticket through tag
Tom Schoen
Mar 28, 2017
Collecting Feedback
0
48
Sync AD user info
Kaleb Kaufman
Mar 27, 2017
Collecting Feedback
2
49
Additional Agent Trigger Criteria
Lauren Cumming
Mar 24, 2017
Under Review
1
51
Ability to restrict certain agents from viewing notes
Dave Topan
Mar 22, 2017
Collecting Feedback
0
50
Ability to Analyze and Manage News Subscribers
Keith Ritter
Mar 20, 2017
Collecting Feedback
1
45
Azure Logic App connector
Nik Smit
Mar 20, 2017
Collecting Feedback
0
60
Add ability to select certain times of the day for chat to be available.
Christian knouse
Mar 15, 2017
Collecting Feedback
1
26
Add a list of related articles in /kb/{article_id} to the response output
Michael Thomas
Mar 14, 2017
Collecting Feedback
0
51
Allow blocking of domains at chat level
Jon Morby
Mar 14, 2017
Under Review
0
50
Customizable Checklists that can be inserted into a ticket interface
Janay Eubanks
Mar 6, 2017
Collecting Feedback
2
72
Mass-merge tickets for the same customers
Buckley Sawyer
Mar 3, 2017
Collecting Feedback
1
57
Managing Custom Fields in Admin
Matt Goldfarb
Mar 1, 2017
Collecting Feedback
1
46
Add metadata for knowledgebase articles
Ruth Cheesley
Feb 28, 2017
Collecting Feedback
2
58
JIRA integration - carry over text
Massimo
Feb 28, 2017
Collecting Feedback
1
25
Modify Default set of Ticket Email Notifications
Aaron Jurrens
Feb 28, 2017
Collecting Feedback
0
39
cc: Field in User Interface Should Accept Semi-Colon as well as commas
Lenny LaRose
Feb 22, 2017
Collecting Feedback
0
47
Changing the font family-color of the chat/ticket widget.
Monther
Feb 16, 2017
Collecting Feedback
0
59
More information on incoming chat pop up screen for agents
Lauren Cumming
Feb 15, 2017
Under Review
0
47
Implement an all/none toggle on ACL lists
Ruth Cheesley
Feb 14, 2017
Collecting Feedback
0
38
Triggers and Escalations based on Assigned Agent properties
Jeroen van der Steen
Feb 13, 2017
Collecting Feedback
0
83
Hide other Agents
thomas
Feb 9, 2017
Collecting Feedback
6
41
Add schema or RDFa markup
Ruth Cheesley
Feb 8, 2017
Collecting Feedback
2
36
Ticket creation date should be that of email receipt date
Christian Mattart
Feb 2, 2017
Collecting Feedback
0
49
Add more flags for agents to use
Christian Mattart
Jan 31, 2017
Collecting Feedback
0
41
Improved anti-spam tools
Carl Partridge
Jan 25, 2017
Collecting Feedback
0
38
Add agents as followers when mentioned in a note
Christian Mattart
Jan 24, 2017
Collecting Feedback
0
44
Email addresses for Teams
Eric VanTol
Jan 23, 2017
Collecting Feedback
0
27
Custom user fields for specific usergroups
Lauren Cumming
Jan 23, 2017
Collecting Feedback
0
34
Add agents to new Access Groups automatically
Ruth Cheesley
Jan 23, 2017
Collecting Feedback
0
48
Disable automatic sending emails
Joerg Boehme
Jan 23, 2017
Collecting Feedback
0
68
More sort options in CRM/Feedback/Publish modules
Eric VanTol
Jan 19, 2017
Collecting Feedback
1
59
User Dashboard on user portal
Eric VanTol
Jan 16, 2017
Collecting Feedback
1