List View Status Change Likes Title Status Comments Activity 48 Two Factor Authentication for Deskpro Finished 1 jd 13 Add the "Automatically close ticket tabs when" option in the Admin settings so it can be set for all agents at once Finished 1 KO 17 Ticket Description Finished 2 MC JG 18 Add the option to Insert an article into a ticket with the Article title as the text, rather than inserting the full URL. Finished 1 K 7 Ability to change the User Timeout value Finished 1 JC JC 28 Make the agent note area in a ticket look more visually different to the reply box. Finished 4 MS JS D MW 24 Add more filtering options for tickets in the user portal e.g. date filters Finished 2 HG HG 25 Built-in department field Finished 2 JG 21 Enable Keyboard Shortcuts for individual agents Finished 5 DM ME L MA 41 Assign multiple Organizations to one User Finished 3 SW MW AK 18 End users can only see non-agent followers on tickets in portal Finished 1 14 User chat: Automatic greeting when agent is assigned a chat Finished 0 17 Adding a search feature for Feedback on the User Portal Finished 1 CM 23 Showing the date of a Feedback Post not only in the main list Finished 1 74 TASKs in the mobile app Finished 2 27 Show the date and time of the answers in the communication thread Finished 1 22 Report content is based on date range Finished 1 M 53 Drag & Drop reordering of help center content (knowledge base articles etc) Finished 3 R TH he 20 Retaining information about knowledgebase sections in one-column view Finished 0 28 Organization/Ticket List would like more information on list Finished 1 DM 28 Filtering/sorting for organization/user tickets lists Finished 1 TD 15 Round Robin Chat Assignment Finished 1 KO 34 Previous tickets tab Finished 1 8 Movable Forward Email Popup Finished 1 KH 11 Change Organization phone numbers to tel protocol links Finished 1 TD 32 Improve UX for customising translations Finished 2 RC K 48 Social Media Integration- Twitter Finished 4 B CD MG 72 Social Media Integration- Facebook Finished 3 fd CD 32 Ability to have the Feedback feature for Multi-brands Finished 1 MW 41 New Android App Finished 4 RC fd CD 48 World Clock Widget on the Agent Interface Finished 1 R 31 Agent permissions for Snippets Finished 1 JS CD 65 Parent/Child Companies Finished 1 AR 31 Add 'create feedback' on context menu from within a ticket Finished 1 RC 64 Allow embedding of videos Finished 1 RC 23 DeskPro Mobile Applications Finished 1 JS 30 Ability to duplicate triggers and match criteria Finished 3 SH MW 15 Agent Report for a selected time frame Finished 0 AN 78 Ability to set date and time to 'On Hold' status Finished 5 BV CD JS MW 18 Zapier integration Finished 0 RC 23 Custom timers Finished 2 SJ 47 Addition of a FORUM Module on the Portal Finished 1 N 64 Show total no. Open tickets rather than Total tickets for users Finished 4 TM TG AT 14 Chat Widget Pop-up Delay Option Finished 0 RR 20 Add 'Relative Date' to a Trigger Action for Tasks Finished 2 JS MW 11 Ticket properties Finished 0 PB 42 Agent interface: Inserting article into ticket, using search function Finished 1 K 117 Automating Reporting and allow scheduling and reports sent via email Finished 8 KB TL KH MW 24 Adding in a reporting dashboard for quick view Finished 4 Z JC JC 40 Macro Action - Set No Agent Team Finished 1 WP Previous page1Page 12Current Page3Page 34Page 45Page 5Next page
