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Enable Keyboard Shortcuts for individual agents - Community / Feature Request - Deskpro Support


Enable Keyboard Shortcuts for individual agents Finished

Shortcut Keys have been problematic for many agents so I turned them off ... however some other agents are upset that they are not on. Can it be made so we can Enable/Disable the Keyboard shortcuts per agent?

Official response

Lara Proud

Agents have the ability to enable or disable Keyboard Shortcuts from their Agent Settings, please see our Agent Guide:

Comments (4)

Kellie Patzer
Shortcut Keys ON/OFF would be more beneficial at the Agent-level (not at org-level). Half our team wants Shortcut Keys shut OFF. Other half wants them ON. Please consider making Shortcut Keys ON/OFF decision connected to Agent-level. Thanks!
Mark Edwards
This is very important for our organisation as well. Please enable PER agent.
Marion Abramo
May team is asking for this.