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Showing results in Community for: “Agent Interface” (15)
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Delayed Send Feature
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Auto Save for creating new ticket
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Option for agent interface to default to Note
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Granular Field Visibility Access in the CRM
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Let the Agent Keep a Reply Draft when Changing the User
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Viewing agent-only notes
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Forward entire ticket history
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Allow for “Internal Only Tickets”
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Allowing for text to be added above Reply Line
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Include Full Date Instead of "x days ago" on tickets
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Task creation usability enhancement
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See Urgency of ticket when set to Awaiting User and Resolved
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Add 'create feedback' on context menu from within a ticket
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Add a list of related articles in /kb/{article_id} to the response output
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Ability to restrict certain agents from viewing notes