Search Results
Knowledgebase
News
Files
Community
Showing results in Community for: “Agent Interface” (15)
-
Delayed Send Feature
-
Auto Save for creating new ticket
-
Option for agent interface to default to Note
-
Granular Field Visibility Access in the CRM
-
Let the Agent Keep a Reply Draft when Changing the User
-
Viewing agent-only notes
-
Forward entire ticket history
-
Allow for “Internal Only Tickets”
-
Allowing for text to be added above Reply Line
-
Task creation usability enhancement
-
See Urgency of ticket when set to Awaiting User and Resolved
-
Add 'create feedback' on context menu from within a ticket
-
Add a list of related articles in /kb/{article_id} to the response output
-
Ability to restrict certain agents from viewing notes
-
Department Avatars are inconsistent across the helpdesk