Option for agent interface to default to Note - Community / Feature Request - Deskpro Support

New Feature Request

21

Option for agent interface to default to Note Finished

Martin Brule Jr.

Most of the ticket work we do is adding admin notes on tickets rather than sending user responses. It'd be nice to have an option where the agent interface will default to Note instead of Reply upon opening tickets in the work space of the agent interface.

Comment (1)

Chris Padfield

9 years ago

There is an app you can install for this functionality: https://github.com/DeskPRO/DeskPRO-Apps/tree/master/deskpro-default-notetab

New Feature Request

Author: Martin Brule Jr.
Last update: 23 Aug 2021
Category: Tickets

Option for agent interface to default to Note - Community / Feature Request - Deskpro Support

Option for agent interface to default to Note Finished

Comment (1)

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