See Urgency of ticket when set to Awaiting User and Resolved - Community / Feature Request - Deskpro Support

New Feature Request

47

See Urgency of ticket when set to Awaiting User and Resolved Finished

Nik Kov

Please enable the ability to show the urgency of a ticket even after it is awaiting user or resolved, currently you have to toggle the status to awaiting agent to see what the urgency was.

Official response

Resha McDonald

Hi Nik, Thank you for this feature request and much apologies for the delay, this is something you can now do in Horizon! Resha

New Feature Request

Author: Nik Kov
Last update: 20 Dec 2022
Category: Automations

See Urgency of ticket when set to Awaiting User and Resolved - Community / Feature Request - Deskpro Support

See Urgency of ticket when set to Awaiting User and Resolved Finished

Official response

Labels