Add 'create feedback' on context menu from within a ticket Finished

At the moment you can create an article if you are in a ticket, but you can't create a feature request, for example.

Often we get people flag things up which are feature requests, so it would be good to be able to link this to a ticket for the customer's benefit (and our benefit) - and maybe also extend that to chats as well.

Comments (1)

Irene Tortorella
Hello Ruth, we've recently released a new feature for Deskpro which allows you to turn tickets into feature requests: https://support.deskpro.com/en/news/posts/introducing-linking-tickets-to-feedback.

We hope you find this new feature useful and thank you for your feedback!