News / Product - Deskpro Support

Dec 8 2014

New Feature: More Powerful JIRA Integration

NEW Single Sign-On (SSO) Helpdesk Authentication

New Feature: Interactive API Browser

New Feature: Per-User and Per-Organization Fields

New Feature: Quick Actions

New Feature: Web Hook Variables

New Feature: Reopen Tabs

New Feature: Ticket Search for Users

New Feature: Sort Search Results

New Feature: Primary Teams

New Feature: Better Search for Users

New Feature: Email Log Mass Actions

New Feature: Shift-Click To Open Tabs In Background

New Feature: Chat Search

New Feature: Time for a Team Picture

New Feature: Department Avatars

New Feature: Close Tabs in Bulk

New Feature: Create Tasks Automatically

New Feature: Even Better Automation

New Feature: This Season's Designer Labels

New Feature: Don't 'Remember Me'

New Feature: More Control Over Agent Notifications

New Feature: Set Up Permissions Faster

New Feature: Fast & Full-Text Search

Agent Interface Improved

New Feature: Winmail.dat: Outlook is Good

New Feature: Sort Past Tickets From CRM Records

New Feature: View Dismissed Browser Notifications

New Feature: Quick Assign To Yourself And Your Team

New Feature: Better Security With IP Whitelisting

New Feature: Round Robins

New Feature: Mobile Text Alerts

Drag and drop for agents is now even better

Quick Start Guide for new agents

Improved Ticket List

Christopher Nadeau

-1

Product

Sept 17 2013

iPhone and Android Apps

Christopher Nadeau

3

Product

Jun 11 2013

Updated agent interface

Christopher Nadeau

0

Product

May 1 2013

New: Email Action Codes

New: New keyboard shortcuts

Improved Snippets

Improved Reply Box

Improved Ticket Layout

Chris Padfield

0

Product

News / Product - Deskpro Support

Product

New Feature: More Powerful JIRA Integration

NEW Single Sign-On (SSO) Helpdesk Authentication

New Feature: Interactive API Browser

New Feature: Per-User and Per-Organization Fields

New Feature: Quick Actions

New Feature: Web Hook Variables

New Feature: Reopen Tabs

New Feature: Ticket Search for Users

New Feature: Sort Search Results

New Feature: Primary Teams

New Feature: Better Search for Users

New Feature: Email Log Mass Actions

New Feature: Shift-Click To Open Tabs In Background

New Feature: Chat Search

New Feature: Time for a Team Picture

New Feature: Department Avatars

New Feature: Close Tabs in Bulk

New Feature: Create Tasks Automatically

New Feature: Even Better Automation

New Feature: This Season's Designer Labels

New Feature: Don't 'Remember Me'

New Feature: More Control Over Agent Notifications

New Feature: Set Up Permissions Faster

New Feature: Fast & Full-Text Search

Agent Interface Improved

New Feature: Winmail.dat: Outlook is Good

New Feature: Sort Past Tickets From CRM Records

New Feature: View Dismissed Browser Notifications

New Feature: Quick Assign To Yourself And Your Team

New Feature: Better Security With IP Whitelisting

New Feature: Round Robins

New Feature: Mobile Text Alerts

Drag and drop for agents is now even better

Quick Start Guide for new agents

Improved Ticket List

iPhone and Android Apps

Updated agent interface

New: Email Action Codes

New: New keyboard shortcuts

Improved Snippets

Improved Reply Box

Improved Ticket Layout

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