Nov 3 2014

New Feature: Quick Actions

We're always looking for ways to make the agent interface faster and easier to use. Even though DeskPRO is web-based, we want working in your helpdesk to feel like you're using your favourite productivity software, not filling in a series of forms.

Our latest improvement is quick actions for tickets. Just hover your mouse over the title of a ticket in the list pane, and you'll see that the pop-up lets you carry out the most common ticket actions.

 

You can assign a ticket to yourself, or to any agent or team, or change its status.

 

 

As in previous versions, the pop-up shows you the last message on the ticket; now you can also see how old the message is, so you can see at a glance whether it's still relevant.

 

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Comments (1)

Geraldine Menard
Hello!
This feature seems very promising but how comes that ther is no shortcut to assign a department?
This would be very time-saving!

Thanks!

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