News / Product - Deskpro Support

Oct 10 2022

Introducing our new Scratchpad App for convenient note-taking

We have enhanced the design of our Header Bar and Tabs

We have reduced the size of the reply box default state

Active Status is now visible on Agent Avatars across the interface

You can add Macros to run at ticket creation

We have optimized ticket loading speed

We have created two new SLA types

Set a User's organization automatically with a new Trigger Rule

Collapse and expand User Profiles to keep your workspace tidy

You can now download emails from a User's ticket

You can now view the Email Message Source

Quickly copy data from fields with a click

Add Snippets and Attachments to the Follow Ups reply actions

We have added a global permissions toggle to enable or disable Agent App permissions

Refine Ticket Search with a powerful new filtering sidebar

You can now clear your Ticket Search History

Access all your ticketing features easily

Stay up to date with all of Deskpro's recent changes

We have a new way of communicating our latest product updates

New structures for Guides

Stephanie Quadranti

0

Product

Sept 28 2020

Support for OAuth2 authentication for Office365

Introducing our new Messenger widget

We've launched the new Help Center theme

Control whether Pending status is counted in SLAs and Ticket Waiting times

Report on user waiting time and first reply time within working hours

New Email Templates

Approvals

Feedback area changing to Community

Automatically create tasks with relative due dates

Addition of TLS 1.1 and 1.2 support for email connections

CC'd users are now listed in each email message

Forward and create new linked ticket

Improved Agent Permissions delineate access to Notes and Messages

Set an automatic review/expiry date for article content

Custom Fields for Downloads

Office365 simple email adaptor over EWS

Re-Open Tickets Time Limit

Sub-Statuses

Christopher Nadeau

0

Product

Mar 12 2019

Pending Status

Custom Fields for Knowledgebase Article

Chat Queues

Add Brands to Feedback

Language sync

Brand Slugs

Multibrand Update

Benedict Sycamore

0

Product

May 21 2018

DPQL v2

Benedict Sycamore

0

Product

May 21 2018

New Reports

Christopher Nadeau

0

Product

Mar 19 2018

Introducing: New Knowledgebase Content Editor

Benedict Sycamore

2

Product

Mar 19 2018

Introducing: Linking Tickets to Feedback

Benedict Sycamore

0

Product

Feb 14 2018

Introducing: Helpdesk Data Importer

Benedict Sycamore

0

Product

News / Product - Deskpro Support

Product

Introducing our new Scratchpad App for convenient note-taking

We have enhanced the design of our Header Bar and Tabs

We have reduced the size of the reply box default state

Active Status is now visible on Agent Avatars across the interface

You can add Macros to run at ticket creation

We have optimized ticket loading speed

We have created two new SLA types

Set a User's organization automatically with a new Trigger Rule

Collapse and expand User Profiles to keep your workspace tidy

You can now download emails from a User's ticket

You can now view the Email Message Source

Quickly copy data from fields with a click

Add Snippets and Attachments to the Follow Ups reply actions

We have added a global permissions toggle to enable or disable Agent App permissions

Refine Ticket Search with a powerful new filtering sidebar

You can now clear your Ticket Search History

Access all your ticketing features easily

Stay up to date with all of Deskpro's recent changes

We have a new way of communicating our latest product updates

New structures for Guides

Support for OAuth2 authentication for Office365

Introducing our new Messenger widget

We've launched the new Help Center theme

Control whether Pending status is counted in SLAs and Ticket Waiting times

Report on user waiting time and first reply time within working hours

New Email Templates

Approvals

Feedback area changing to Community

Automatically create tasks with relative due dates

Addition of TLS 1.1 and 1.2 support for email connections

CC'd users are now listed in each email message

Forward and create new linked ticket

Improved Agent Permissions delineate access to Notes and Messages

Set an automatic review/expiry date for article content

Custom Fields for Downloads

Office365 simple email adaptor over EWS

Re-Open Tickets Time Limit

Sub-Statuses

Pending Status

Custom Fields for Knowledgebase Article

Chat Queues

Add Brands to Feedback

Language sync

Brand Slugs

Multibrand Update

DPQL v2

New Reports

Introducing: New Knowledgebase Content Editor

Introducing: Linking Tickets to Feedback

Introducing: Helpdesk Data Importer

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