News / Product / Product (Agent)

May 9 2024

Apply Macros from the Reply Box with Shortcodes

A New Look for User and Organization Profiles

Access Organization Profiles more easily with this Properties update

Organize Help Center content easily with Publish Lists

Easily filter your Community Topics with Lists

Deskpro's CRM is enhanced with Lists

Streamline your support with Ticket Templates

More Streamlined Snippet and Macro Navigation

Translations for Guides, News Posts, and Files in Deskpro's Help Center!

We've made it easier to find tickets from specific Users or Organizations

Summarize complex ticket threads with Ticket Summary

Try out the powerful new HTML editor for Knowledgebase Articles

Refer a friend, earn a $250 gift card - in 3 simple steps

Group and access Queues with more flexibility

Seamlessly move between Deskpro instances with Workspaces

Benefit from improved navigation between our search features

Effortlessly organize tickets based on channel

Streamline workflows with an improved Ticket Actions menu

Improved the visibility of User and CC fields

Get even better visibility on tickets

We have simplified creating user profiles

You can now minimize and expand the ticket reply box

Apply quick actions without even opening a ticket

Redirect messages to your different brands

We have improved the UI Status and Urgency on Tickets

Apply Time and Billing Charges using Email Action Codes

Export multiple pages of tickets as a CSV

Snippet variables now support more custom fields

Improved Global Search Capabilities

Toggle the display order of ticket messages

You can now search against custom fields to locate tickets

We have added drag and drop to our Kanban View

We have redesigned the Global Search UI

We have changed the color of Agent Notes

We are launching the Beta version of our Kanban View

Ticket messages will open at the top of the most recent message

Let us know what you think of prospective Deskpro features

You can now download a list of tickets as a CSV file

We have updated the design for ticket views in the helpdesk

We have enhanced the usefulness of our Labels feature

We've made the helpdesk faster by optimizing loading speeds

We have improved our Search functionality

We have increased the flexibility of the interface with resizable panels

Get instant context with our new ticket preview feature

Introducing our new Scratchpad App for convenient note-taking

We have enhanced the design of our Header Bar and Tabs

We have reduced the size of the reply box default state

Active Status is now visible on Agent Avatars across the interface

You can add Macros to run at ticket creation

We have optimized ticket loading speed

Lara Proud

0

Product (Agent)

News / Product / Product (Agent) - Deskpro Support

Product (Agent)

Apply Macros from the Reply Box with Shortcodes

A New Look for User and Organization Profiles

Access Organization Profiles more easily with this Properties update

Organize Help Center content easily with Publish Lists

Easily filter your Community Topics with Lists

Deskpro's CRM is enhanced with Lists

Streamline your support with Ticket Templates

More Streamlined Snippet and Macro Navigation

Translations for Guides, News Posts, and Files in Deskpro's Help Center!

We've made it easier to find tickets from specific Users or Organizations

Summarize complex ticket threads with Ticket Summary

Try out the powerful new HTML editor for Knowledgebase Articles

Refer a friend, earn a $250 gift card - in 3 simple steps

Group and access Queues with more flexibility

Seamlessly move between Deskpro instances with Workspaces

Benefit from improved navigation between our search features

Effortlessly organize tickets based on channel

Streamline workflows with an improved Ticket Actions menu

Improved the visibility of User and CC fields

Get even better visibility on tickets

We have simplified creating user profiles

You can now minimize and expand the ticket reply box

Apply quick actions without even opening a ticket

Redirect messages to your different brands

We have improved the UI Status and Urgency on Tickets

Apply Time and Billing Charges using Email Action Codes

Export multiple pages of tickets as a CSV

Snippet variables now support more custom fields

Improved Global Search Capabilities

Toggle the display order of ticket messages

You can now search against custom fields to locate tickets

We have added drag and drop to our Kanban View

We have redesigned the Global Search UI

We have changed the color of Agent Notes

We are launching the Beta version of our Kanban View

Ticket messages will open at the top of the most recent message

Let us know what you think of prospective Deskpro features

You can now download a list of tickets as a CSV file

We have updated the design for ticket views in the helpdesk

We have enhanced the usefulness of our Labels feature

We've made the helpdesk faster by optimizing loading speeds

We have improved our Search functionality

We have increased the flexibility of the interface with resizable panels

Get instant context with our new ticket preview feature

Introducing our new Scratchpad App for convenient note-taking

We have enhanced the design of our Header Bar and Tabs

We have reduced the size of the reply box default state

Active Status is now visible on Agent Avatars across the interface

You can add Macros to run at ticket creation

We have optimized ticket loading speed

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