Community Topics have a status which tracks what your organization is doing with that item. Users can see the status of a Topic on the Help Center. It appears on the right hand side of each Topic.

A Community Topic starts out with new status. On the Help Center, this is displayed as “Gathering Feedback”. Agents can then change the status to reflect what is happening with each Topic.

The available statuses are defined by your Admins.

You can have as many different statuses as you like, but they are divided into two main kinds:

• Active statuses - indicate that the Topic has been looked at by an Agent and further actions might occur; it is going to be discussed further or it is actively being implemented.

• Closed statuses - indicate that nothing further will be done with the suggestion or idea; it has been acted on or rejected.

Examples of possible Active statuses:

• Gathering Feedback

• In Progress

• Open Discussion

• Planning

• Under Review

Examples of possible Closed statuses:

• Completed

• Declined

• Duplicate

Setting an item to a Closed status means it is archived on the Help Center: still visible to Users, but no further comments or votes will be accepted.

There are also hidden statuses, just as with Tickets - items that have been deleted or marked as spam or are waiting for the User to validate their email address. Hidden items are not shown on the Help Center.