DeskPro badly needs a Reply option / Recipients can get spammed with only Reply to All - Community / Feature Request - Deskpro Support

DeskPro badly needs a Reply option / Recipients can get spammed with only Reply to All Report

Alex McCaffrey

Hi,

Can you add a feature so we can only reply to A: The Ticket Lead contact B: Even better any particular CCed person in a ticket.

Users hate replies go to all CCs. We can remove CCs - Send the email - Re-add them but this isn't practical if there's a lot.

Sometimes you don't want all CCs to be included in a specific reply. We can have to fall back to Outlook, CCing in the DeskPro email address (*), to ensure a reply only goes to a particular person.

* so the reply still gets logged in DeskPro too.

Thanks

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New Feature Request

Author: Alex McCaffrey
Last update: 10 Nov 2023
Category: Functionality

DeskPro badly needs a Reply option / Recipients can get spammed with only Reply to All - Community / Feature Request - Deskpro Support

DeskPro badly needs a Reply option / Recipients can get spammed with only Reply to All Report

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