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Feature Request Bug Report Design Feedback
Feature Request Bug Report Design Feedback
Community
Community
Feature Request Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
1
Ability to "HIDE" disabled users, organizations, etc. in Tickets
E Lee
15 Nov 2022
Report
0
4
Ability to re-order lists
E Lee
15 Nov 2022
Collecting Feedback
0
0
Feedback post v5 to v6 upgrade
Cory Rapp
10 Nov 2022
Report
0
0
Notification about updated KB articles
Khaled Jmal
9 Nov 2022
Report
0
0
Queue FQL does not show a result
Gabriel Jufer
4 Nov 2022
Report
0
4
Improving View Settings for Ticket Queues
Cecilia Sam
3 Nov 2022
Collecting Feedback
5
1
Option to add agent validation to fields for statuses other than resolved
Bernarda Minov Petkov
4 Oct 2022
Collecting Feedback
0
0
Subscribe a batch of users to new/modified knowledgebase articles
Wood, Andy
19 Aug 2022
Collecting Feedback
0
1
Define default status for publish
Kevin
19 Aug 2022
Collecting Feedback
0
0
Display deleted tickets in addition to Open and Resolved
Elyse
11 Aug 2022
Collecting Feedback
0
1
Feature to redirect email
Christine Loh
5 Aug 2022
Collecting Feedback
0
10
DQPL: Total ticket open time - Work hours only
Izsak Szikra
20 Jul 2022
Report
0
2
Filter articles via brand with the api
Kate McCully
19 Jul 2022
Collecting Feedback
0
0
Adding support for O365 Protected messages
Lewis Stonier
6 Jul 2022
Collecting Feedback
0
2
We would like user groups split by brand
Luke Bryant
4 Jul 2022
Collecting Feedback
0
1
Add Guide pages to multiple Guides
Bas Rikkerink
4 Jul 2022
Collecting Feedback
0
0
Task should only be allowed to close if the Minimum Number of Characters are entered on it
Dinesh Babu
23 Jun 2022
Collecting Feedback
0
1
How to add 'Resolve ticket' buttons at the ticket list of clients' web-view?
Aleksei
18 May 2022
Collecting Feedback
0
2
Improve trigger options for tasks
Vince Ragozzino
21 Apr 2022
Collecting Feedback
0
6
Print/PDF reports
Peter Tse
20 Apr 2022
Collecting Feedback
0
3
SLA is completed only when the second agent response when an agent creates a ticket
Christine Loh
20 Apr 2022
Collecting Feedback
0
5
Custom ring voice
Zachery Woods
12 Apr 2022
Collecting Feedback
0
5
Notifications for blocked attachments
Jeroen van der Steen
12 Apr 2022
Collecting Feedback
0
2
Language of messenger widget embedded on a different site changing according to language of website
Filter TB
7 Apr 2022
Collecting Feedback
0
68
Merge multiple tickets into one
Stefan Behrens
6 Apr 2022
Collecting Feedback
3
5
Additional total times in DPQL
Joshua Thompson
5 Apr 2022
Collecting Feedback
0
3
Sending messages to ccs without sending to the ticket owner
Kieron Hill
5 Apr 2022
Collecting Feedback
0
4
Email confirmation receipt
Grigory Murashov
1 Apr 2022
Collecting Feedback
1
0
Creating a trigger to later the way users receive agent reply triggers
Kieron Hill
28 Mar 2022
Collecting Feedback
0
0
Action Code to add CCs to a ticket
Ramirez, Javier
18 Mar 2022
Collecting Feedback
0
2
Reports custom data parent value
Christine Loh
17 Mar 2022
Collecting Feedback
0
0
Add Notification
Nikoleta Gonianaki
15 Mar 2022
Collecting Feedback
0
0
Limit on total number of tickets returned from API
Mikkel Ricky
14 Mar 2022
Collecting Feedback
0
3
Changing timeframes on the Group By Selection
Christine Loh
11 Mar 2022
Collecting Feedback
0
0
Organization Managers should not be cc'd on their own tickets
Marion Abramo
7 Mar 2022
Collecting Feedback
0
0
Separate the owned and team agent permissions
Chris Radi
4 Mar 2022
Collecting Feedback
0
0
Allow a user to be created within Deskpro without the need for an email address.
Colin
3 Mar 2022
Collecting Feedback
0
6
Multiple questions in the satisfaction survey
Matthew Wray
28 Feb 2022
Collecting Feedback
1
5
Voice - Tiered Queues/Overflow
Zachery Woods
25 Feb 2022
Collecting Feedback
0
3
Ability in triggers to select parent value
Amabel Watkins
23 Feb 2022
Collecting Feedback
0
6
Scheduled tickets/tasks
Dennis Joy
8 Feb 2023
Collecting Feedback
1
2
Auto-correct and auto-capitalise words in the reply box
OJ Olegario
3 Feb 2022
Collecting Feedback
0
3
Create report that is able to link articles to brands
Lore Durieu
1 Feb 2022
Collecting Feedback
0
7
Forward an email into an existing ticket
Matthew Wray
31 Jan 2022
Collecting Feedback
0
2
Link to Support page on the Agent Interface more accessible
Marion Abramo
8 Feb 2023
Collecting Feedback
0
2
Alerts for incoming email processing errors
Matthew Wray
8 Feb 2023
Collecting Feedback
1
1
Ability to create HTML Knowledge, News and Guides
Marion Abramo
26 Jan 2022
Collecting Feedback
0
2
Custom Messenger buttons
Jared
8 Feb 2023
Collecting Feedback
0
2
Process agent email replies to notes as notes, and emails to replies as replies.
Alex Tumanov
8 Feb 2023
Collecting Feedback
0
2
Include Approval information in PDF Export of ticket
Matthew Wray
8 Feb 2023
Collecting Feedback
0