11

A separate agent permission to be able to control agent followers Collecting Feedback

Additional permissions for agents to add and remove agent followers. At the moment, these permissions mimic the agents ability to change ticket assignments and add/remove CC's. In some cases more granularity is needed here.

Helpful Unhelpful

1 of 2 people found this page helpful

Comments (1)

Eric VanTol
Agreed. Adding a follower is exactly the same as adding a CC, so it makes literally no sense that it requires the permission to reassign tickets in order to work.

Add a comment

You need to log in before you can submit a comment.

Need a password reminder?