Deskpro Legacy
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Can one user from an organization see all that organization's tickets?
Δημοσιεύθηκε: 4 Ιουν 2015
029 Αυγ 2023 -
How do I link tickets to community topics?
Δημοσιεύθηκε: 19 Μαρ 2018
030 Ιουν 2023 -
How do I notify a user when their ticket is assigned?
Δημοσιεύθηκε: 13 Σεπ 2023
013 Σεπ 2023 -
How do I stop bounces and Out of Office messages being turned into tickets?
Δημοσιεύθηκε: 10 Ιουν 2014
031 Αυγ 2023 -
How do I convert a normal user to an agent?
Δημοσιεύθηκε: 11 Ιουν 2014
031 Αυγ 2023 -
How do I generate debug information for a ticket?
Δημοσιεύθηκε: 18 Ιουλ 2013
013 Σεπ 2023 -
Can tickets be put on hold?
Δημοσιεύθηκε: 18 Νοε 2001
08 Σεπ 2023 -
How can I see which tickets have been resolved by only one agent?
Δημοσιεύθηκε: 9 Μαΐ 2018
01 Αυγ 2023 -
How can I strip HTML from message content in my report?
Δημοσιεύθηκε: 13 Οκτ 2015
031 Αυγ 2023 -
Changing the size of the navigation buttons
Δημοσιεύθηκε: 4 Οκτ 2016
131 Αυγ 2023 -
How do I find the ID number of a Deskpro field or other item?
Δημοσιεύθηκε: 13 Οκτ 2015
031 Αυγ 2023 -
How can I specify a sub-status in stats?
Δημοσιεύθηκε: 19 Μαρ 2019
031 Αυγ 2023 -
Querying Custom Fields
Δημοσιεύθηκε: 24 Ιουν 2019
031 Αυγ 2023 -
I'm having trouble making a custom report retrieve phone numbers
Δημοσιεύθηκε: 13 Οκτ 2015
031 Αυγ 2023 -
Unified login with JSON Web Token standard
Δημοσιεύθηκε: 14 Νοε 2014
031 Αυγ 2023 -
I'm having trouble with the subject of reminder emails
Δημοσιεύθηκε: 2 Νοε 2015
031 Αυγ 2023 -
Is there a way to CC: someone into a ticket?
Δημοσιεύθηκε: 23 Σεπ 2014
031 Αυγ 2023 -
I don't want to show the author for Knowledgebase articles
Δημοσιεύθηκε: 12 Φεβ 2016
131 Αυγ 2023 -
I don't want to show the author of Knowledgebase articles
Δημοσιεύθηκε: 17 Οκτ 2016
031 Αυγ 2023 -
How do I prevent a specific agent being assigned tickets?
Δημοσιεύθηκε: 2 Μαρ 2017
031 Αυγ 2023 -
How do I create a welcome message for my portal?
Δημοσιεύθηκε: 8 Αυγ 2016
031 Αυγ 2023 -
How do I change the welcome message for different usergroups?
Δημοσιεύθηκε: 26 Αυγ 2016
031 Αυγ 2023 -
What are the cookies that Deskpro uses?
Δημοσιεύθηκε: 5 Σεπ 2018
031 Αυγ 2023 -
How do I make tasks visible to certain agents, teams or departments?
Δημοσιεύθηκε: 11 Μαΐ 2018
031 Αυγ 2023 -
I'm having trouble getting JIRA-related triggers to work
Δημοσιεύθηκε: 7 Ιαν 2015
031 Αυγ 2023 -
How do I make clear in email notifications to agent followers that they don't need to respond?
Δημοσιεύθηκε: 2 Ιουν 2014
031 Αυγ 2023 -
How can my users view & manage their tickets within the portal?
Δημοσιεύθηκε: 28 Φεβ 2019
031 Αυγ 2023 -
8. Create your first knowledgebase article
Δημοσιεύθηκε: 17 Αυγ 2023
019 Σεπ 2023 -
How can I export my tickets?
Δημοσιεύθηκε: 7 Μαΐ 2015
031 Αυγ 2023 -
Removing 'Change Password' from the User Profile
Δημοσιεύθηκε: 16 Νοε 2016
031 Αυγ 2023 -
The Portal Editor won't load
Δημοσιεύθηκε: 22 Ιουλ 2015
031 Αυγ 2023 -
How do I set a default department for tickets submitted via the user portal?
Δημοσιεύθηκε: 8 Αυγ 2016
031 Αυγ 2023 -
How do I customize the text that appears on my portal?
Δημοσιεύθηκε: 9 Σεπ 2014
031 Αυγ 2023 -
I'm having trouble with agents not receiving SMS alerts
Δημοσιεύθηκε: 5 Σεπ 2014
031 Αυγ 2023 -
What are the different interfaces within Deskpro?
Δημοσιεύθηκε: 8 Σεπ 2014
031 Αυγ 2023 -
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?
Δημοσιεύθηκε: 30 Μαΐ 2014
031 Αυγ 2023 -
How do I change the logo on the agent login screen?
Δημοσιεύθηκε: 10 Ιουν 2015
031 Αυγ 2023 -
How do I remove chat from the user portal but offer chat on a different site?
Δημοσιεύθηκε: 18 Αυγ 2016
031 Αυγ 2023 -
I'm having trouble with emails forwarded from certain accounts not showing up in the interface
Δημοσιεύθηκε: 29 Ιουλ 2014
031 Αυγ 2023 -
I'm having trouble with an error: "Error with your forwarded email"
Δημοσιεύθηκε: 5 Νοε 2012
031 Αυγ 2023 -
Can I send SLA notifications to a Slack channel?
Δημοσιεύθηκε: 4 Οκτ 2019
031 Αυγ 2023 -
Adding tasks to tickets with triggers
Δημοσιεύθηκε: 15 Οκτ 2019
031 Αυγ 2023 -
Adding a background image to the user portal
Δημοσιεύθηκε: 1 Νοε 2016
031 Αυγ 2023 -
How do I add a custom favicon to the user portal?
Δημοσιεύθηκε: 16 Νοε 2016
031 Αυγ 2023 -
How can I make agents record a solution for each ticket?
Δημοσιεύθηκε: 13 Οκτ 2015
031 Αυγ 2023 -
How do I make guides or knowledgebase articles only visible to agents?
Δημοσιεύθηκε: 5 Απρ 2018
024 Αυγ 2023 -
I'm having trouble with being redirected to the wrong helpdesk address
Δημοσιεύθηκε: 4 Μαΐ 2016
024 Αυγ 2023 -
How can I set different SLA response times for weekdays and weekends?
Δημοσιεύθηκε: 13 Ιαν 2015
024 Αυγ 2023 -
Why can't I add a custom ticket status?
Δημοσιεύθηκε: 22 Μαΐ 2014
07 Σεπ 2023 -
Hide Option to Upload Image
Δημοσιεύθηκε: 7 Δεκ 2018
024 Αυγ 2023