Deskpro Legacy
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How long can User open a Resolved ticket
Δημοσιεύθηκε: 15 Απρ 2019
024 Αυγ 2023 -
API: Setting contact data
Δημοσιεύθηκε: 29 Αυγ 2023
029 Αυγ 2023 -
Deskpro API usage examples
Δημοσιεύθηκε: 10 Σεπ 2014
029 Αυγ 2023 -
I'm having trouble with duplicate actions from a custom trigger
Δημοσιεύθηκε: 8 Σεπ 2014
029 Αυγ 2023 -
Can I use Deskpro automation for integration with JIRA?
Δημοσιεύθηκε: 22 Δεκ 2014
029 Αυγ 2023 -
Can I let users log in to Deskpro using their existing accounts from other systems?
Δημοσιεύθηκε: 26 Ιαν 2015
029 Αυγ 2023 -
How to Download a Process Log
Δημοσιεύθηκε: 11 Φεβ 2019
029 Αυγ 2023 -
How do I stop agent names appearing in the 'From:' field of emails?
Δημοσιεύθηκε: 26 Ιαν 2015
029 Αυγ 2023 -
Change welcome message based on usergroup
Δημοσιεύθηκε: 3 Ιαν 2013
029 Αυγ 2023 -
How can I add translations for the Welcome Message on the Portal?
Δημοσιεύθηκε: 19 Δεκ 2019
029 Αυγ 2023 -
I'm having trouble with poor performance or a slow agent interface on some computers
Δημοσιεύθηκε: 29 Ιουν 2015
029 Αυγ 2023 -
I'm having trouble with an error: "The email address is already in use"
Δημοσιεύθηκε: 6 Ιαν 2016
029 Αυγ 2023 -
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
Δημοσιεύθηκε: 12 Απρ 2016
029 Αυγ 2023 -
How can I improve email previews for certain mobile email apps?
Δημοσιεύθηκε: 24 Ιουλ 2015
029 Αυγ 2023 -
How do I filter users from an authentication source?
Δημοσιεύθηκε: 22 Σεπ 2015
029 Αυγ 2023 -
How do I generate a report that doesn't include tickets created on the weekend?
Δημοσιεύθηκε: 8 Μαΐ 2018
029 Αυγ 2023 -
How do I add an organization-wide email signature?
Δημοσιεύθηκε: 24 Μαΐ 2018
029 Αυγ 2023 -
Overriding Messenger settings
Δημοσιεύθηκε: 15 Ιουλ 2020
031 Αυγ 2023 -
How to display a ticket custom field in an email template or portal template
Δημοσιεύθηκε: 16 Ιουλ 2015
031 Αυγ 2023 -
How can I change the name of the "Contact Us" tab?
Δημοσιεύθηκε: 16 Νοε 2016
030 Αυγ 2023 -
Number of tickets created this year month by month compared to last year
Δημοσιεύθηκε: 20 Ιουλ 2021
030 Αυγ 2023 -
I'm having trouble with the Start Chat button
Δημοσιεύθηκε: 10 Μαρ 2016
030 Αυγ 2023 -
Can I track a Service Level Agreement within Deskpro?
Δημοσιεύθηκε: 10 Σεπ 2014
030 Αυγ 2023 -
I'm having trouble with the round robin working properly
Δημοσιεύθηκε: 18 Ιουν 2015
030 Αυγ 2023 -
How do I restrict access to parts of my portal?
Δημοσιεύθηκε: 29 Μαΐ 2014
030 Αυγ 2023 -
Ticket followers replying by email is going to the user not the agent
Δημοσιεύθηκε: 3 Ιουν 2014
030 Αυγ 2023 -
How can I ensure that Knowledgebase content is regularly reviewed and updated?
Δημοσιεύθηκε: 26 Ιουλ 2023
030 Αυγ 2023 -
How do I delete all my test tickets?
Δημοσιεύθηκε: 15 Ιουν 2015
030 Αυγ 2023 -
How do I hide the 'contact us' tab on the front portal page?
Δημοσιεύθηκε: 28 Νοε 2017
031 Αυγ 2023 -
How do I follow up automatically when a user stops replying?
Δημοσιεύθηκε: 1 Σεπ 2023
01 Σεπ 2023 -
How do I set up an internal knowledgebase for agents only?
Δημοσιεύθηκε: 14 Αυγ 2014
08 Σεπ 2023 -
How can I make a department visible to agents only?
Δημοσιεύθηκε: 10 Νοε 2014
07 Σεπ 2023 -
How can I automatically respond to users to let them know our office is closed?
Δημοσιεύθηκε: 14 Αυγ 2015
07 Σεπ 2023 -
Removing Comments on Satisfaction
Δημοσιεύθηκε: 7 Δεκ 2018
08 Σεπ 2023 -
Data Import & Migrations
Δημοσιεύθηκε: 27 Φεβ 2018
08 Σεπ 2023 -
Can Deskpro send SMS text notifications?
Δημοσιεύθηκε: 25 Σεπ 2014
08 Σεπ 2023 -
Making email templates brand specific
Δημοσιεύθηκε: 26 Ιουν 2019
019 Οκτ 2023 -
How do I set up a new user registration form?
Δημοσιεύθηκε: 9 Φεβ 2015
08 Σεπ 2023 -
Average resolution time of tickets
Δημοσιεύθηκε: 20 Ιουλ 2021
08 Σεπ 2023 -
Show tickets in order of the number of different agents who replied
Δημοσιεύθηκε: 24 Φεβ 2016
08 Σεπ 2023 -
Reports widget override examples
Δημοσιεύθηκε: 29 Ιαν 2019
38 Σεπ 2023 -
First Contact Resolution
Δημοσιεύθηκε: 20 Ιουλ 2021
08 Σεπ 2023 -
Average time till first response
Δημοσιεύθηκε: 20 Ιουλ 2021
08 Σεπ 2023 -
"Please reference a specific column" error
Δημοσιεύθηκε: 23 Νοε 2015
08 Σεπ 2023 -
Customising colour of charts on report custom dashboards
Δημοσιεύθηκε: 12 Αυγ 2021
08 Σεπ 2023 -
List of tickets that haven't had an agent reply in over 24 hours
Δημοσιεύθηκε: 20 Ιουλ 2021
08 Σεπ 2023 -
What do I use in a query to retrieve the email address of ticket users?
Δημοσιεύθηκε: 8 Οκτ 2014
08 Σεπ 2023 -
Can I use Active Directory to sign in my agents?
Δημοσιεύθηκε: 9 Σεπ 2014
08 Σεπ 2023 -
How do I include ticket account addresses in emails?
Δημοσιεύθηκε: 22 Ιουν 2015
08 Σεπ 2023 -
I'm having a trouble with users being unable to add attachments to tickets
Δημοσιεύθηκε: 10 Ιουν 2014
011 Σεπ 2023