Deskpro Legacy
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How do I update my portal to the latest version?
Δημοσιεύθηκε: 27 Μαΐ 2016
016 Αυγ 2023 -
How do I install the Messenger widget in Wordpress?
Δημοσιεύθηκε: 22 Ιουν 2016
025 Μαΐ 2023 -
How can I further customize my chat widget?
Δημοσιεύθηκε: 22 Ιουν 2016
016 Αυγ 2023 -
How can I receive text alerts populated with ticket information?
Δημοσιεύθηκε: 5 Ιουν 2018
031 Αυγ 2023 -
Why am I receiving a 504 error when trying to download a ticket as a PDF?
Δημοσιεύθηκε: 4 Δεκ 2018
025 Μαΐ 2023 -
Updating to the New Email Templates Editor
Δημοσιεύθηκε: 24 Μαρ 2020
025 Μαΐ 2023 -
Updating to the Help Center Theme
Δημοσιεύθηκε: 15 Ιουν 2020
025 Μαΐ 2023 -
Automatic update from the legacy Portal theme to the Help Center theme
Δημοσιεύθηκε: 19 Αυγ 2020
025 Μαΐ 2023 -
Why does cc'ing an agent on a ticket email create extra ticket?
Δημοσιεύθηκε: 26 Ιουν 2014
031 Αυγ 2023 -
Why aren't Community Channels showing up on my portal?
Δημοσιεύθηκε: 11 Ιουν 2014
031 Αυγ 2023 -
I'm having trouble changing the order of messages displayed on a ticket
Δημοσιεύθηκε: 13 Ιουν 2014
031 Αυγ 2023 -
I'm having trouble receiving notification emails when I create a ticket
Δημοσιεύθηκε: 26 Ιουν 2014
031 Αυγ 2023 -
What is the difference between labels and search terms in knowledgebase articles?
Δημοσιεύθηκε: 26 Ιουν 2014
031 Αυγ 2023 -
How do I resize the panes of the agent interface?
Δημοσιεύθηκε: 27 Ιουν 2014
031 Αυγ 2023 -
Why is some of my agent interface missing?
Δημοσιεύθηκε: 26 Ιουν 2014
031 Αυγ 2023 -
Can I change the color of the ticket reply/note box?
Δημοσιεύθηκε: 14 Φεβ 2020
031 Αυγ 2023 -
Why can't I see flags?
Δημοσιεύθηκε: 28 Ιουλ 2014
131 Αυγ 2023 -
How can I keep up to date with changes in Deskpro?
Δημοσιεύθηκε: 10 Σεπ 2014
031 Αυγ 2023 -
Is there a Deskpro smartphone app?
Δημοσιεύθηκε: 11 Σεπ 2014
231 Αυγ 2023 -
I'm having trouble with Active Directory authentication
Δημοσιεύθηκε: 24 Οκτ 2012
031 Αυγ 2023 -
How do I view the raw email source for a ticket message?
Δημοσιεύθηκε: 13 Φεβ 2013
031 Αυγ 2023 -
How do I nominate users to manage an organization's tickets?
Δημοσιεύθηκε: 16 Νοε 2012
031 Αυγ 2023 -
Can I use a custom domain name for the portal?
Δημοσιεύθηκε: 16 Αυγ 2012
031 Αυγ 2023 -
How do I use variables in snippets, messages and webhook actions?
Δημοσιεύθηκε: 11 Δεκ 2012
431 Αυγ 2023 -
How can agents communicate with each other within Deskpro?
Δημοσιεύθηκε: 10 Σεπ 2014
031 Αυγ 2023 -
How can I run an email-only helpdesk?
Δημοσιεύθηκε: 26 Ιουν 2014
031 Αυγ 2023 -
Can I use macros to quickly insert predefined text, 'canned answers', etc?
Δημοσιεύθηκε: 10 Σεπ 2014
031 Αυγ 2023 -
What are archived tickets and why should I use archiving?
Δημοσιεύθηκε: 10 Σεπ 2014
031 Αυγ 2023 -
Which web browsers does Deskpro support?
Δημοσιεύθηκε: 10 Σεπ 2014
031 Αυγ 2023 -
I'm having trouble with replies not being added to the correct tickets
Δημοσιεύθηκε: 20 Φεβ 2013
031 Αυγ 2023 -
I'm having trouble with images not displaying correctly in emails or articles
Δημοσιεύθηκε: 29 Μαΐ 2014
031 Αυγ 2023 -
Does Deskpro support multiple languages?
Δημοσιεύθηκε: 8 Σεπ 2014
131 Αυγ 2023 -
Why are agent notes being included in email threads?
Δημοσιεύθηκε: 12 Ιαν 2015
031 Αυγ 2023 -
How do I best link to other portal content from guide topics?
Δημοσιεύθηκε: 31 Μαΐ 2018
031 Αυγ 2023 -
How do I link to an individual ticket?
Δημοσιεύθηκε: 13 Οκτ 2015
131 Αυγ 2023 -
What does marking a ticket as spam do?
Δημοσιεύθηκε: 26 Ιουν 2015
031 Αυγ 2023 -
Can I BCC: someone into a ticket thread?
Δημοσιεύθηκε: 23 Σεπ 2014
031 Αυγ 2023 -
How can I set up ticket assignment workflows?
Δημοσιεύθηκε: 19 Μαΐ 2014
031 Αυγ 2023 -
How do I add information to a ticket without emailing the user?
Δημοσιεύθηκε: 16 Σεπ 2014
031 Αυγ 2023 -
How does user auto-response flood protection work?
Δημοσιεύθηκε: 14 Αυγ 2014
031 Αυγ 2023 -
Sending different auto-responses based on email address
Δημοσιεύθηκε: 20 Μαΐ 2014
031 Αυγ 2023 -
How do I use drag and drop ticket attachments?
Δημοσιεύθηκε: 2 Σεπ 2014
031 Αυγ 2023 -
How do I automatically increase ticket urgency on tickets from organization managers?
Δημοσιεύθηκε: 8 Σεπ 2014
031 Αυγ 2023 -
How do I use the filter pane?
Δημοσιεύθηκε: 28 Αυγ 2014
031 Αυγ 2023 -
I'm having trouble with the agent interface displaying old tickets and notifications
Δημοσιεύθηκε: 24 Μαΐ 2016
031 Αυγ 2023 -
How do I remove links to Deskpro from email notifications?
Δημοσιεύθηκε: 19 Μαΐ 2014
031 Αυγ 2023 -
How can I change the format and display of date and time?
Δημοσιεύθηκε: 25 Απρ 2014
031 Αυγ 2023 -
How do I assign multiple tickets to one user from another?
Δημοσιεύθηκε: 28 Μαΐ 2014
031 Αυγ 2023 -
Who gets my message when I reply to an email notification as an agent?
Δημοσιεύθηκε: 20 Ιουλ 2015
024 Αυγ 2023 -
How do I disable keyboard shortcuts?
Δημοσιεύθηκε: 25 Ιουν 2015
031 Αυγ 2023