Deskpro Legacy
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I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Δημοσιεύθηκε: 18 Δεκ 2014
011 Σεπ 2023 -
I'm having trouble with Exchange not sending displaying the 'From:' field
Δημοσιεύθηκε: 11 Αυγ 2014
011 Σεπ 2023 -
I'm having trouble with forwarding user emails to the helpdesk
Δημοσιεύθηκε: 28 Οκτ 2014
011 Σεπ 2023 -
I'm having trouble with tickets created via email identifying the wrong user
Δημοσιεύθηκε: 28 Οκτ 2014
011 Σεπ 2023 -
How can I connect Deskpro to other apps that aren't yet integrated?
Δημοσιεύθηκε: 6 Ιουν 2018
012 Σεπ 2023 -
How do I manually run the email processing command?
Δημοσιεύθηκε: 9 Απρ 2013
013 Σεπ 2023 -
Using an Office365 Email Account for Cloud
Δημοσιεύθηκε: 29 Σεπ 2020
012 Σεπ 2023 -
How do I limit agent access to tickets by department?
Δημοσιεύθηκε: 12 Αυγ 2014
112 Σεπ 2023 -
Change the name of the Contact Us tab
Δημοσιεύθηκε: 9 Φεβ 2015
013 Σεπ 2023 -
I'm having trouble with incoming emails not being turned into tickets
Δημοσιεύθηκε: 29 Ιουλ 2014
013 Σεπ 2023 -
Using the Deskpro API browser
Δημοσιεύθηκε: 6 Νοε 2014
013 Σεπ 2023 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Δημοσιεύθηκε: 2 Ιουν 2015
013 Σεπ 2023 -
I'm having trouble forwarding individual ticket messages to email
Δημοσιεύθηκε: 8 Οκτ 2014
013 Σεπ 2023 -
How does Deskpro match email replies to their proper tickets?
Δημοσιεύθηκε: 26 Ιουλ 2018
013 Σεπ 2023 -
Can I keep my existing support email address?
Δημοσιεύθηκε: 23 Σεπ 2014
013 Σεπ 2023 -
How do I automatically tell users who submit tickets by email to use the Help Center?
Δημοσιεύθηκε: 16 Σεπ 2014
013 Σεπ 2023 -
I'm having trouble with resolved tickets creating new tickets when users reply
Δημοσιεύθηκε: 10 Νοε 2014
013 Σεπ 2023 -
I'm having trouble with my portal chat tab
Δημοσιεύθηκε: 9 Ιουλ 2014
013 Σεπ 2023 -
How can I make knowledgebase articles visible to specific users only?
Δημοσιεύθηκε: 13 Νοε 2014
213 Σεπ 2023 -
I'm having trouble with my new Gmail ticket account not sending email
Δημοσιεύθηκε: 16 Σεπ 2014
013 Σεπ 2023 -
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?
Δημοσιεύθηκε: 15 Νοε 2021
013 Σεπ 2023 -
Show text on the portal only to a certain usergroup
Δημοσιεύθηκε: 4 Ιουν 2015
013 Σεπ 2023 -
How do I automatically email users when their ticket has been assigned?
Δημοσιεύθηκε: 8 Σεπ 2014
013 Σεπ 2023 -
Can I show the Satisfaction survey only for tickets in a certain department?
Δημοσιεύθηκε: 29 Ιουν 2015
014 Σεπ 2023 -
How do I set up round robin ticket assignment?
Δημοσιεύθηκε: 10 Σεπ 2014
315 Σεπ 2023 -
How do I prevent satisfaction survey requests being sent to particular users?
Δημοσιεύθηκε: 5 Ιουν 2018
015 Σεπ 2023 -
How do I set up an email account for outgoing messages only?
Δημοσιεύθηκε: 3 Ιουν 2014
015 Σεπ 2023 -
How can I send automatic SMS notifications to agents?
Δημοσιεύθηκε: 5 Σεπ 2014
015 Σεπ 2023 -
How can I use Deskpro Mobile?
Δημοσιεύθηκε: 15 Σεπ 2023
215 Σεπ 2023 -
How can I enable WiActs Single Sign-On?
Δημοσιεύθηκε: 16 Μαρ 2016
019 Σεπ 2023 -
How do I change the fields on the ticket form?
Δημοσιεύθηκε: 16 Σεπ 2014
019 Σεπ 2023 -
Can I import data from other systems or helpdesks?
Δημοσιεύθηκε: 24 Οκτ 2012
020 Σεπ 2023 -
How do I create a custom button for my chat widget?
Δημοσιεύθηκε: 22 Απρ 2013
020 Σεπ 2023 -
Messenger Widget Options
Δημοσιεύθηκε: 15 Ιουλ 2020
020 Σεπ 2023 -
I'm having trouble with an error: "Failure 0x51"
Δημοσιεύθηκε: 29 Ιουλ 2015
025 Σεπ 2023 -
How do I translate a custom phrase?
Δημοσιεύθηκε: 29 Ιαν 2015
025 Σεπ 2023 -
I'm having trouble with an Outlook message recall causing an email loop
Δημοσιεύθηκε: 22 Ιουν 2015
027 Σεπ 2023 -
How can I switch email clients whilst using Deskpro?
Δημοσιεύθηκε: 16 Σεπ 2016
027 Σεπ 2023 -
How do I pre-fill ticket form fields automatically for certain users?
Δημοσιεύθηκε: 8 Μαΐ 2018
027 Σεπ 2023 -
How to create a report showing the impact of failed SLAs on Ticket satisfaction
Δημοσιεύθηκε: 10 Ιουλ 2018
027 Σεπ 2023 -
I'm having trouble adding agent names to the body of user notification emails
Δημοσιεύθηκε: 7 Ιαν 2015
027 Σεπ 2023 -
How can I set up a new brand?
Δημοσιεύθηκε: 5 Ιαν 2017
027 Σεπ 2023 -
Reports : DPQL Reference
Δημοσιεύθηκε: 22 Μαρ 2018
027 Σεπ 2023 -
I'm having trouble disabling HTTPS
Δημοσιεύθηκε: 9 Δεκ 2015
03 Οκτ 2023 -
How do I make a reusable checklist of things to do within a ticket?
Δημοσιεύθηκε: 16 Οκτ 2015
03 Οκτ 2023 -
How can I best manage out-of-office agents accounts?
Δημοσιεύθηκε: 1 Απρ 2015
06 Οκτ 2023 -
What ports do I need open for Deskpro?
Δημοσιεύθηκε: 19 Οκτ 2023
019 Οκτ 2023 -
Using an opcode cache (OPCache, APC or WinCache)
Δημοσιεύθηκε: 5 Δεκ 2012
226 Οκτ 2023 -
What are some Deskpro productivity tips for agents?
Δημοσιεύθηκε: 28 Οκτ 2014
09 Ιαν 2024 -
Creating an Impact, Urgency and Priority matrix
Δημοσιεύθηκε: 24 Μαρ 2021
09 Ιαν 2024