List View Status Change Likes Title Status Comments Activity 47 See Urgency of ticket when set to Awaiting User and Resolved Finished 1 NK RM 26 Allow for Changing the Start of Reporting Week Finished 0 WP 13 Display Build # Finished 1 AD 51 Search Custom Fields in main search box Finished 8 T DF BT MW 19 Ability to view each ticket that used a particular snippet in "snippet reporting" Finished 1 J 11 Custom user fields that require unique data entires Finished 0 JB 21 Let the Agent Keep a Reply Draft when Changing the User Finished 1 CM 85 Have Working Hours only as well as Total Hours accessible via Reporting Finished 9 JG BG A SH AW 17 Knowledge Base Article Approval Process Finished 1 MS 30 User Portal Search by Ticket ID Finished 1 R 12 Show open tickets count in portal sidebar Finished 1 52 Ability to see if a ticket has an attachment directly on the ticket overview Finished 2 M MS 22 Disable agent's automatic signing to chat Finished 0 M 14 Global setting of monetary billing Finished 1 SM 23 Background Colour/Font Size changes to ticket fields Finished 1 MB 21 Option for agent interface to default to Note Finished 1 MJ 17 display news in signature Finished 1 NC 15 import from Kayako case / fusion on-demand helpdesk Finished 2 D 18 invoicing tab Finished 1 RC 20 Auto Save for creating new ticket Finished 2 MS 25 Display Ticket ID on Linked Tickets List Finished 1 CM 17 Snippets & Macros Usage Count Finished 0 SD 39 HTML code "instant view" Finished 1 PK 12 Agent is typing response Finished 0 R 55 Change the skin of the admin/agent interface Finished 1 GD 38 Report Date Sorting/Grouping to include Year Finished 0 CL 24 E-mail agent reply template check ticket status Finished 2 K K 6 Add UK or other English Language Packs Finished 1 C 35 Re-Order Actions On a Trigger Finished 0 C CL 37 Make the possibility to create custom dashboards Finished 4 V V AW 15 Signature phrases integration Finished 1 K 36 Transfer article comment to ticket queue Finished 1 K 31 Add "Yesterday" to Date Selections in Reports Overview Page Finished 2 KS AW 70 Dashboard for Wallboard to show stats Finished 3 C CC CD 19 Define default filters in mobile app Finished 0 37 If an agents open the same ticket show them info that another agent is in a ticket Finished 0 V CL 30 Create reports for specific Departments/Teams Finished 1 TN MW 28 Export ticket as PDF without notes Finished 2 CM JS 8 Include Knowledgebase Article in Ticket Reply Finished 1 K 18 Possibility to enable/disable buttons "pause" and "reset" in the "Billing and timelog" section Finished 0 V 22 Ability to toggle views in Report Builder Finished 2 LP 17 Round Robin : only assign tickets to logged agents Finished 1 C 51 Play a sound for a user when an agent answers a live chat Finished 1 AF 18 Provide a way to record notes in a new ticket Finished 0 12 Allow snippet shortcuts in new tickets Finished 1 J 26 Fields to be editable by default and auto save when ticket closed Finished 1 29 FWD Ticket With Attachments Finished 2 DH A 16 Add option to disable agent replies by email or default to note Finished 4 JB LD AB LD T 25 Would like portal dropdown category lists to have the search feature Finished 0 CB 40 For the built-in “Product” ticket field, allow “Only enable agent validation when the ticket is being resolved?” Finished 1 DJ Previous page1Page 12Page 23Current Page4Page 45Page 5Next page
