Deskpro Support

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Using Deskpro

Admin (174)

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Agent (49)

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Sysadmin (8)

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End-Users (2)

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Reports (33)

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AI (3)

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I'm having trouble with outgoing email

Ben Henley

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How do I send a different auto-reply to new users?

Ben Henley

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What are Deskpro security best practices?

Ben Henley

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How can I use the JIRA integration?

Ben Henley

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I'm having trouble with emails sent via eBay not linking to original tickets

Ben Henley

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Can I import the tickets and other information from my legacy helpdesk?

Ben Henley

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How do I install the 'Resolve User Hostnames' app

Ben Henley

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I'm having trouble getting embedded videos to work correctly

Ben Henley

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I'm having trouble dragging and dropping attachments from Outlook to Deskpro

Ben Henley

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How do I embed individual knowledgebase articles in an external app or site?

Ben Henley

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How do I install the chat widget in Shopify?

Lauren Cumming

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How do I install the chat widget in Drupal?

Lauren Cumming

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How do I install the chat widget in Joomla?

Lauren Cumming

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How do I install the chat widget in Magento?

Lauren Cumming

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How can I manage validation and decryption of S/MIME encoded emails?

Julien Ducro

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What do I do if I need a specific feature?

Chris Padfield

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I'm having trouble with an error: "Connection timed out" whilst upgrading

Christopher Nadeau

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How long are outgoing emails retained for in cloud accounts?

Benedict Sycamore

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QR Code for Mobile App

Emily Booth

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How can I set different styling for emails across different brands?

Grace Howlett

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Why are some automatic Replies added as an internal Note?

Emily Booth

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Creating Deskpro Tickets using Google Calendar and Zapier

Matthew Wray

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Sending SMS updates to users using Zapier and Twilio

Matthew Wray

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Event Codes

Emily Booth

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Posting updates to Microsoft Teams

Matthew Wray

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I'm having trouble with an error: "550 Unable to relay"

Ben Henley

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I'm having trouble with text formatting

Ben Henley

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I'm having trouble with some tickets ending up in random departments

Ben Henley

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I'm having trouble with an error: Permission denied (errno = 13) connecting to mail server on SELinux

Ben Henley

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How do I bill users or record time spent on support?

Ben Henley

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Can I use LDAP to sign in my agents?

Ben Henley

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How can I reply to user tickets by email?

Ben Henley

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Which version of Deskpro am I using?

Lewis Stonier

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Outbound IP addresses for Deskpro Cloud

Felipe Bessa Coelho

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How does user auto-response flood protection function?

Chynah Hayde

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Deskpro Performance on Low-Spec Devices

Jake Biddell

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How do I automatically separate email that's forwarded into a single inbox?

Sean Kerwin

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How can I improve email previews for certain mobile email apps?

James Godwin

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How do I filter users from an authentication source?

James Godwin

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How does Deskpro determine the sender of an email?

Manu Marquez

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I'm having trouble with the Start Chat button

Nabeel Zahid

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Using the Deskpro API browser

Lewis O'Connor

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Why does my helpdesk reject replies to a resolved ticket?

Ben Henley

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Deskpro for IT Teams

Grace Howlett

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Creating Triggers for Auto-Triaging Tickets in Deskpro based on keywords

Kim

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iCal Sync for News on Deskpro Help Center

Kim

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Updating Text on the Contact Us Page

Kim

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Setting Up an Escalation to Restrict Agent Access to Archived Tickets

Kim

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Customizing Article Templates: A Guide to Hiding Author and Update Information

Kim

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How to Add a Maintenance Banner to Your Home Page

Kim

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