Using Deskpro
-
Ticket followers replying by email is going to the user not the agent
Published: ٠٣/٠٦/٢٠١٤
0٠٩/١١/٢٠١٧ -
How do I remove links to Deskpro from email notifications?
Published: ١٩/٠٥/٢٠١٤
0١٣/٠٣/٢٠١٨ -
Sending different auto-responses based on email address
Published: ٢٠/٠٥/٢٠١٤
0١٥/٠٦/٢٠٢١ -
Why can't I add a custom ticket status?
Published: ٢٢/٠٥/٢٠١٤
0١٣/٠٣/٢٠١٩ -
How do I assign multiple tickets to one user from another?
Published: ٢٨/٠٥/٢٠١٤
0١٣/٠٣/٢٠١٨ -
I'm having trouble with images not displaying correctly in emails or articles
Published: ٢٩/٠٥/٢٠١٤
0١٣/٠٣/٢٠١٨ -
I'm having trouble with an error: "550 Unable to relay"
Published: ٢٩/٠٥/٢٠١٤
0١٣/٠٣/٢٠١٨ -
How do I restrict access to parts of my portal?
Published: ٢٩/٠٥/٢٠١٤
0٢٩/٠٤/٢٠٢٠ -
How do I show users which agents are following their tickets?
Published: ٣٠/٠٥/٢٠١٤
0١٣/٠٣/٢٠١٨ -
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?
Published: ٣٠/٠٥/٢٠١٤
0٠١/٠٤/٢٠١٩ -
How do I make clear in email notifications to agent followers that they don't need to respond?
Published: ٠٢/٠٦/٢٠١٤
0{date} -
I'm having trouble with translated words appearing in the wrong order
Published: ٠٣/٠٦/٢٠١٤
0١٣/٠٣/٢٠١٨ -
How do I set up an email account for outgoing messages only?
Published: ٠٣/٠٦/٢٠١٤
0١٣/٠٣/٢٠١٨ -
I'm having trouble with some of our portal missing
Published: ١٩/٠٥/٢٠١٤
0١٣/٠٣/٢٠١٨ -
I'm having a trouble with users being unable to add attachments to tickets
Published: ١٠/٠٦/٢٠١٤
0١٣/٠٣/٢٠١٨ -
How do I stop bounces and Out of Office messages being turned into tickets?
Published: ١٠/٠٦/٢٠١٤
0١٣/٠٣/٢٠١٨ -
How do I convert a normal user to an agent?
Published: ١١/٠٦/٢٠١٤
0١٣/٠٣/٢٠١٨ -
Why aren't Community Channels showing up on my portal?
Published: ١١/٠٦/٢٠١٤
0١٠/٠٩/٢٠١٩ -
I'm having trouble changing the order of messages displayed on a ticket
Published: ١٣/٠٦/٢٠١٤
0١٣/٠٣/٢٠١٨ -
Why is some of my agent interface missing?
Published: ٢٦/٠٦/٢٠١٤
0١٣/٠٣/٢٠١٨ -
Why does cc'ing an agent on a ticket email create extra ticket?
Published: ٢٦/٠٦/٢٠١٤
0١٣/٠٣/٢٠١٨ -
I'm having trouble receiving notification emails when I create a ticket
Published: ٢٦/٠٦/٢٠١٤
0١٣/٠٣/٢٠١٨ -
How can I run an email-only helpdesk?
Published: ٢٦/٠٦/٢٠١٤
0٠٧/١٢/٢٠١٨ -
I'm having trouble with text formatting
Published: ٢٦/٠٦/٢٠١٤
0١٣/٠٣/٢٠١٨ -
Creating an Impact, Urgency and Priority matrix
Published: ٢٤/٠٣/٢٠٢١
0٢٤/٠٣/٢٠٢١ -
How do I view the raw email source for a ticket message?
Published: ١٣/٠٢/٢٠١٣
0١٣/٠٣/٢٠١٨ -
How do I enable logging for incoming email processing?
Published: ١٨/٠٩/٢٠١٢
0١٩/١١/٢٠١٨ -
What is an agent?
Published: ١٨/٠٩/٢٠١٢
0١٤/٠٥/٢٠١٩ -
How many users can I have?
Published: ١٨/٠٩/٢٠١٢
0٠٨/١١/٢٠١٧ -
I'm having trouble with Active Directory authentication
Published: ٢٤/١٠/٢٠١٢
0١٣/٠٣/٢٠١٨ -
Can I import data from other systems or helpdesks?
Published: ٢٤/١٠/٢٠١٢
0٢٢/١٠/٢٠٢٠ -
I'm having trouble with an error: "Error with your forwarded email"
Published: ٠٥/١١/٢٠١٢
0١٣/٠٣/٢٠١٨ -
How do I nominate users to manage an organization's tickets?
Published: ١٦/١١/٢٠١٢
0١٣/٠٣/٢٠١٨ -
What documentation is available for Deskpro?
Published: ٠٥/١٢/٢٠١٢
0٠١/٠٣/٢٠١٨ -
How do I use variables in snippets, messages and webhook actions?
Published: ١١/١٢/٢٠١٢
4١٥/٠٦/٢٠١٨ -
How do I add ticket properties to user emails?
Published: ١٧/١٢/٢٠١٢
0١٧/٠٤/٢٠١٨ -
How do I keep my read email on a POP3 server?
Published: ٢٩/٠١/٢٠١٣
0٢٥/٠٥/٢٠١٨ -
How do I change the chat widget language?
Published: ٢٩/٠١/٢٠١٣
0١٣/٠٣/٢٠١٨ -
Can I use a custom domain name for the portal?
Published: ١٦/٠٨/٢٠١٢
0٠٣/٠١/٢٠١٩ -
I'm having trouble with replies not being added to the correct tickets
Published: ٢٠/٠٢/٢٠١٣
0١٣/١١/٢٠١٨ -
How do I enable logging for outgoing email?
Published: ٠٧/٠٣/٢٠١٣
0١٣/٠٣/٢٠١٨ -
Why can't users or agents use email addresses that are also ticket accounts?
Published: ٢٧/٠٣/٢٠١٣
1٠٢/٠٩/٢٠٢١ -
How do I manually run the email processing command?
Published: ٠٩/٠٤/٢٠١٣
0١٩/١١/٢٠١٨ -
How do I create a custom button for my chat widget?
Published: ٢٢/٠٤/٢٠١٣
0١٣/٠٣/٢٠١٨ -
How can I take screenshots in Deskpro?
Published: ١٥/٠٥/٢٠١٣
0١٣/٠٣/٢٠١٨ -
How do I generate debug information for a ticket?
Published: ١٨/٠٧/٢٠١٣
0١٣/٠٣/٢٠١٨ -
I'm having trouble with an error: "Aw, Snap!" in Chrome v29
Published: ٠٢/٠٩/٢٠١٣
0١٤/٠١/٢٠١٩ -
How can I copy data from user authentication apps into custom user fields?
Published: ١٦/٠١/٢٠١٤
0١٣/٠٣/٢٠١٨ -
How do I configure SPF and DKIM for sending mail through Deskpro servers?
Published: ١٤/٠٣/٢٠١٤
0٢١/٠٧/٢٠٢٠ -
How can I set up ticket assignment workflows?
Published: ١٩/٠٥/٢٠١٤
0١٤/٠١/٢٠١٩