Using Deskpro
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Microphone not Working
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I'm having trouble getting CSV import to work on my Cloud trial
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How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
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How do I change the number of news posts shown on the portal home page?
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I'm having trouble disabling HTTPS
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I'm having trouble with the subject of reminder emails
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How do I make a reusable checklist of things to do within a ticket?
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I'm having trouble making a custom report retrieve phone numbers
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How do I find the ID number of a Deskpro field or other item?
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Can one user from an organization see all that organization's tickets?
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I'm having trouble with getting CAPTCHAs every time I try to log in
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What limitations do the trial versions have?
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How do I link tickets to community topics?
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How can I use Zapier with Deskpro?
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Updating to the New Email Templates Editor
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Creating Deskpro Tickets using Google Calendar and Zapier
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Upscope Integration
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Can I send SLA notifications to a Slack channel?
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Reverting Community to Feedback
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Making email templates brand specific
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Removing Comments on Satisfaction
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Can I change the title of the 'Department' field on the contact form?
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How does Deskpro match email replies to their proper tickets?
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How can I connect Deskpro to other apps that aren't yet integrated?
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I'm having trouble with an error: "rejected (from_gateway_address)"
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Why are agent notes being included in email threads?
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I'm having trouble with emails being processed from a POP3 account
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I'm having trouble with text formatting
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How can I run an email-only helpdesk?
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I'm having a trouble with users being unable to add attachments to tickets
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Ticket followers replying by email is going to the user not the agent
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How do I set up an email account for outgoing messages only?
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I'm having trouble with translated words appearing in the wrong order
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How do I remove links to Deskpro from email notifications?
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I'm having trouble with some of our portal missing
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How can I set up ticket assignment workflows?
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What is the difference between labels and search terms in knowledgebase articles?
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I'm having trouble with Exchange not sending displaying the 'From:' field
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How do I limit agent access to tickets by department?
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How can I make a department visible to agents only?
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I'm having trouble with resolved tickets creating new tickets when users reply
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I'm having trouble with IMAP SSL certificate errors
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I'm having trouble with an error: "PHP IMAP extension"
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Is there a way to CC: someone into a ticket?
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Can I BCC: someone into a ticket thread?
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Can I keep my existing support email address?
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Can I see the Deskpro source code?
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What are the different interfaces within Deskpro?
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How do I embed a contact form within my website?
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I'm having trouble with replies not being added to the correct tickets
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