Deskpro Support

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Agent

I'm not receiving notifications when I create a ticket

Lara Proud

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Changing the order of messages on a ticket

Lara Proud

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Getting to Know your Deskpro Workspace

Lara Proud

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Why is part of the Agent Interface out of view?

Lara Proud

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Who can see My Stars?

Lara Proud

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Deskpro Mobile App

Lara Proud

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How do I view the email source for a ticket message?

Eloise Rea

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How do I nominate users to manage an organization's tickets?

Eloise Rea

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How can Agents communicate with each other in Deskpro?

Lara Proud

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How can I insert pre-defined text or canned responses?

Lara Proud

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Which web browsers does Deskpro support?

Lara Proud

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Does Deskpro support multiple languages?

Lara Proud

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Why are Agent Notes included in Email threads?

Lara Proud

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How can I best link to other Help Center content?

Eloise Rea

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How can I quickly copy and share ticket information?

Eloise Rea

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Can I BCC someone into a ticket thread?

Eloise Rea

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How can I add information to a ticket without notifying the user?

Chynah Hayde

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How can I drag and drop attachments into a ticket?

Chynah Hayde

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What is the difference between Labels and Search Words on Help Center content?

Lara Proud

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Can I collapse the Navigation Panel?

Lara Proud

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Who gets my message when I reply to an email notification as an agent?

Eloise Rea

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How can I reply to Tickets by Email?

Russell Chappell

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I'm having trouble with poor performance or a slow agent interface on some computers

Felipe Bessa Coelho

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Using QR Code to access the Deskpro Mobile App

Matthew Watt

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Is there a way to CC: someone into a ticket?

Kimberley Wilson

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Download ticket results as CSV

Christopher Nadeau

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How do I attach files and images to tickets?

Matthew Watt

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What is an agent?

Chris Padfield

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How do I make tasks visible to certain agents, teams, or departments?

Paul Davies

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How do I enable plain text ticket notification emails?

Ben Henley

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Ticket followers replying by email is going to the user not the agent

Manu Marquez

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How do I mass re-assign multiple tickets to one User from another?

Chynah Hayde

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What are the different interfaces in Deskpro?

Cecilia Sam

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How do I use Email Action Codes?

Manu Marquez

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How can I take screenshots in Deskpro?

Chris Padfield

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Can Tickets be placed in Pending?

Alesia Burvin

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What are Organizations?

Christopher Nadeau

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How can you avoid Ticket Collision?

Lara Proud

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How to inspect AJAX requests with Chrome tools

Dan Baker

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Microphone not Working

Emily Booth

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How can I make knowledgebase articles visible to specific users only?

Simon Paulger

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Why is my Macro not inserting text into the Reply Box?

Sean Kerwin

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How to use the Deskpro Mobile App

Lara Proud

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How are CC'd Users displayed in Deskpro?

Hannah Scott

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What documentation is available for Deskpro?

Lara Proud

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How do I generate a HAR file for troubleshooting?

Benedict Sycamore

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What resources are available for teaching agents to use Deskpro?

Ben Henley

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Tracking Help Center Usage Through Reports in Deskpro

Kim Triel

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