تخطي إلى المحتوى الرئيس

Why can't I see flags? - قاعدة المعلومات / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: Who can see My Stars?

Why can't I see flags?

قائمة المؤلفين

Question:

When other agents on my helpdesk set flags, I can't see them. Is there something wrong?

Answer:

Flags are designed for each agent's personal use: agents can't see each other's flags. If you would like a shared way to mark tickets for attention, use urgency or labels.

مفيد. غير مفيد

وجد 78 من 139 شخص هذه الصفحة مفيدة

تعليق (1)

Philipp Bartsch
But this is for actual manual setting only, correct? If I set up a trigger that flags a ticket of an agent under specific conditions then everyone is able to see it. Moreover I am not able to remove a flag by using a trigger action.

أضف تعليق

الرجاء تسجيل الدخول أو التسجيل لتقديم تعليق.

هل تحتاج إلى تذكير بكلمة المرور؟