Skip to main content
Bahasa Indonesia Bălgarski Čeština Cymraeg Cрпски Dansk Deutsch Eesti keel English English (UK) Español Français Gaelic Hrvatski Íslenska Italiano Latviešu valoda Lietuvių kalba Magyar Malti Nederlands Norsk Polski Português (Brasil) Português (Europeu) Pусский Română Slovenčina Slovenian Suomen Kieli Svenska Türkçe Ελληνικά македонски الإنجليزية فارسی 日本語 英语（美国） 영어
Contact Us

New to Deskpro Support? Register for an account

Need a password reminder?
Bug Report Design Feedback
Submit Feature Request
Bug Report Design Feedback
Phản hồi
Phản hồi
Submit Feature Request
Bug Report Design Feedback
Likes
Title / Author
Trạng thái
Bình luận
Activity
22
Add ITIL functionality
Gerry Hooper
31 thg 1, 2020
Collecting Feedback
0
8
Improvements to the auto-responder functionality
Quentin
29 thg 1, 2020
Collecting Feedback
0
18
Copy SLA settings
Robert Tanka
20 thg 1, 2020
Collecting Feedback
0
14
Ticket search defaults
Marion Abramo
17 thg 1, 2020
Collecting Feedback
0
18
Set replies from specific users as internal notes (via a trigger)
Steve, Lam Hang
16 thg 1, 2020
Collecting Feedback
0
23
Email replies to notes show as replies, want to be notes
Tim
16 thg 1, 2020
Collecting Feedback
0
22
Improve Ticket Deflection
Thorsten Breuer
14 thg 1, 2020
Collecting Feedback
0
22
SLA Filters: set a default view
Marion Abramo
9 thg 1, 2020
Collecting Feedback
0
20
Option for admin not to send email when updating agent password.
Barry
3 thg 1, 2020
Collecting Feedback
0
25
Temporary link to set agents password
Barry
3 thg 1, 2020
Collecting Feedback
0
28
Allow users under specific domains to register themselves
Yuriy Andamasov
3 thg 1, 2020
Collecting Feedback
0
17
See Registered Article Views in List View
Steve, Lam Hang
2 thg 1, 2020
Collecting Feedback
0
15
Allow agents to select an approver from all registered users
Azeem Javed
2 thg 1, 2020
Collecting Feedback
0
14
Proper search and partial search for the user
Marion Abramo
31 thg 12, 2019
Collecting Feedback
0
21
Disable at Organization Level
Kevin Smith
19 thg 12, 2019
Collecting Feedback
1
22
Associate Email Domains via API
Mitchell
19 thg 12, 2019
Collecting Feedback
0
10
Support .msg files being forwarded to the helpdesk from Outlook
Florian Huwald
18 thg 12, 2019
Collecting Feedback
0
27
Report row limit
Bill Gabay
18 thg 12, 2019
Collecting Feedback
2
12
Attachments in forwarded messages
Sophia Mayrwöger
16 thg 12, 2019
Collecting Feedback
0
19
Notification templates
Eric VanTol
11 thg 12, 2019
Collecting Feedback
0
21
Determine how often agents send emails when creating ticket in agent interface
Christian Mattart
6 thg 12, 2019
Collecting Feedback
0
18
Ability for organization managers to view and manage users linked to the organization on the portal
Yuriy Andamasov
5 thg 12, 2019
Collecting Feedback
0
22
Increase hit_record table to hold more than 7500 records
Jenny Kongkalai
3 thg 12, 2019
Collecting Feedback
0
18
Ability to notify admins when Email Rate Limits are reached
Tim Chistyakov
2 thg 12, 2019
Collecting Feedback
0
45
New DeskPro Support UI / UX is really bad
Marion Abramo
29 thg 11, 2019
Collecting Feedback
8
27
Hide parent department from users
Kirzten Cassielle Marquez
29 thg 11, 2019
Collecting Feedback
0
13
View SLA status in List View
Errol
28 thg 11, 2019
Collecting Feedback
0
18
Display status and assigned agent in the ticket list on when using the mobile app
Test Ticket
27 thg 11, 2019
Collecting Feedback
0
10
Count agent note as a 'reply' for SLA measurement
Eric VanTol
26 thg 11, 2019
Collecting Feedback
0
14
Associate tickets with other organizations
Eric VanTol
26 thg 11, 2019
Collecting Feedback
0
18
Send a notification if an attachment is stripped out of an incoming email due to disabled file types.
Matthew Baines
21 thg 11, 2019
Collecting Feedback
0
13
Display details of linked Deskpro tickets in YouTrack
Thorsten Breuer
21 thg 11, 2019
Collecting Feedback
0
24
Add "is autoresponder" in Trigger conditions
Quentin
19 thg 11, 2019
Collecting Feedback
0
9
Add ability to change "Open Tab" default on new tickets
Mike Huisman
18 thg 11, 2019
Collecting Feedback
0
21
Allow Week to Start on Monday
Quentin
18 thg 11, 2019
Collecting Feedback
2
18
Inconsistent behavior in Macro's - follower vs. agents
Quentin
13 thg 11, 2019
Collecting Feedback
0
19
Inconsistent Conditions Between Escalations and Triggers
Quentin
13 thg 11, 2019
Collecting Feedback
1
19
More Automation Options for Followers
Amy Kunzelman
12 thg 11, 2019
Collecting Feedback
0
25
Allow <pre> html tags in the message body of user replies
Christian Mattart
12 thg 11, 2019
Collecting Feedback
2
17
Articles are sorted by oldest date
Takahiro Mukoyoshi
9 thg 11, 2019
Collecting Feedback
0
16
Option to display additional user/organization details within the new ticket form when an agent is creating a new ticket
Romanita Courson
7 thg 11, 2019
Collecting Feedback
2
21
make completed SLA's clearer in the interface
Quentin
6 thg 11, 2019
Collecting Feedback
0
32
Changing the Colour of Stat Background
Christian
5 thg 11, 2019
Collecting Feedback
1
22
being able to search in Organisation's Notes
Zsolt Kiss
2 thg 11, 2019
Collecting Feedback
0
20
Link more than one Ticket at a Time
Barry
30 thg 10, 2019
Collecting Feedback
0
16
Allow the ability to search or create filters with the criteria "Label does not exist"
Mark Beazley
29 thg 10, 2019
Collecting Feedback
0
14
Prevent urgency changes by agents
Humberto Pomales
28 thg 10, 2019
Collecting Feedback
2
16
Export Guide as PDF
Dave Topan
28 thg 10, 2019
Collecting Feedback
2
17
Update ticket properties from variable in email text/body
Francois Pienaar
28 thg 10, 2019
In Development
0
5
Trigger Action Based on Time Till Date Entered
Steve, Lam Hang
24 thg 10, 2019
Collecting Feedback
0