List View Status Change Likes Title / Author Status Comments Activity 0 Triggers for persons and organisation MW Michael W. Feb 23, 2021 Report 0 1 Ability to save filters for Persons/Organisations MW Michael W. Feb 23, 2021 Report 0 0 Title Field (Mr., Mrs., etc) Customization MM Manoj K Manda Feb 23, 2021 Report 0 5 Bulk Delete Agents SM Shawn Morris Feb 4, 2021 Collecting Feedback 0 25 Dynamic dropdown custom ticket fields AS Ahmad Sahrizal Feb 3, 2021 Collecting Feedback 1 IP 5Y 7M 3 The ability to have a second ordering feature CC Christian Cantinelli Feb 2, 2021 Collecting Feedback 0 8 Image auto-resizing and lightbox functionality when creating Publish content JG Jason Gillan Feb 2, 2021 Collecting Feedback 3 BR 4Y BR 4Y BR 3Y BR 1Y 5 Different feedback forms for tickets from different departments m masumeh Feb 1, 2021 Collecting Feedback 0 2 Hyperlinks in "busy" message in chat CD Colin Dunn Feb 23, 2021 Collecting Feedback 0 12 The ability to set admins for specific brands MA Monitzer Bernhard / AQIPA Jan 28, 2021 Collecting Feedback 0 0 Let agents include tasks and comments when printing tickets CM Christian Mattart Feb 23, 2021 Report 0 10 Most used contacts option M Mindaugas Jan 22, 2021 Collecting Feedback 0 3 Warning / notification to reassign tickets before deleting user MM Manoj K Manda May 6, 2021 Collecting Feedback 0 3 The ability to 'enable subject matching' on specified domains only Ozan Can Gogus | Eclit Jan 15, 2021 Collecting Feedback 0 3 Notifications for attachments removed from emails due to file size SB Sarah Bagley Feb 23, 2021 Collecting Feedback 0 4 Limit total number of tickets assigned to an agent t thiago Feb 23, 2021 Collecting Feedback 0 2 Prevent users from resolving tickets tommy jackson Feb 23, 2021 Collecting Feedback 0 3 Add an expiry date for Customer Satisfaction Survey DC Demi Conde Feb 23, 2021 Collecting Feedback 0 5 Search by attachment name M Mindaugas Feb 23, 2021 Collecting Feedback 1 M 5Y 3 How to make Message and Subject field not required JM Jackie Macapanpan Feb 23, 2021 Collecting Feedback 3 JM 5Y MR 4Y RB 1Y 7 WHMCS App AA Anand Athiviraham Dec 14, 2020 Collecting Feedback 0 LF 11M 3 Copy of email via trigger should be included in the relevant ticket SH Steve, Lam Hang Dec 14, 2020 Collecting Feedback 0 0 Change search defaults AJ Azeem Javed Dec 14, 2020 Collecting Feedback 0 12 recall message aj adam johnson Feb 23, 2021 Collecting Feedback 0 3 Have a setting to make it so agents must provide a label for tickets M Mindaugas Dec 10, 2020 Collecting Feedback 0 7M 0 (Add option to) Display "Last updated" instead of "Created" date for KB articles K Koen Feb 23, 2021 Report 0 7 Integrating Deskpro with Google Cloud Search Joël Messas Feb 23, 2021 Collecting Feedback 0 5 Custom fields for Guides TH Theresa Harbor Dec 1, 2020 Collecting Feedback 0 4 Ability to limit the number of active sessions for users m matt Dec 1, 2020 Collecting Feedback 0 1 Have the ability to pre-select and hide parent departments so only child departments are visible on ticket submission form SB Steve Bailey Nov 24, 2020 Collecting Feedback 0 1 Attaching multiple files to a ticket using the attach button, not the drag and drop method M Mindaugas Nov 18, 2020 Collecting Feedback 0 0 Reporting on articles with searchwords FI Fusako Iwaya Mar 1, 2021 Collecting Feedback 0 4 Ability to update a ticket based off it's linked ticket AW Amabel Watkins Nov 16, 2020 Collecting Feedback 0 4 Sync Deskpro contacts to Outlook C Casper Nov 16, 2020 In Development 1 C 3Y 9 A permission that allows agents to only see certain CRM usergroups J Jared Nov 6, 2020 Collecting Feedback 1 PB 1Y 7 Allow agents to choose Microphone and Speakers used by Voice Joël Messas Nov 4, 2020 Collecting Feedback 0 4 Add predefined articles to chat widget AO Alan O'Flaherty Feb 23, 2021 Collecting Feedback 0 0 Allow admin to set agents offline for chat and voice Danelle Oct 28, 2020 Collecting Feedback 0 1 The ability to pick what Elasticsearch searches (eg. only tickets/articles/community etcc) M Mindaugas Feb 23, 2021 Collecting Feedback 0 6 Custom Fields for Agent Profile SK Stephan Koch Feb 23, 2021 Collecting Feedback 2 TH 5Y JS 4Y 1 Community Topic Filter view - want to see 'All' MA Marion Abramo Feb 23, 2021 Collecting Feedback 0 1 Make Deskpro recognise the organisation when it has been cc'd on an email M Mindaugas Oct 19, 2020 Collecting Feedback 0 2 Character validation on the account registration form DH Daniel Hefner Oct 15, 2020 Collecting Feedback 0 5 Mark agent as absent / enter substitution for agent TB Thorsten Breuer Feb 23, 2021 Report 2 JS 4Y PH 2Y 1 Customise time options for follow ups ME Mark Edwards Oct 13, 2020 Collecting Feedback 0 3 Improve error messages when failing to view attachments C Christoph Oct 13, 2020 Collecting Feedback 0 4 The ability to see sites a user was on before they start a chat SB Steve Bailey Oct 9, 2020 Collecting Feedback 0 2 Delete a field option without removing it from existing tickets SH Steve, Lam Hang Oct 9, 2020 Collecting Feedback 0 1 Let agent choose default response status GR Gary Ramos Oct 8, 2020 Collecting Feedback 0 7 Ability to resize the subject section column J Juliana Oct 7, 2020 Collecting Feedback 0 7M Previous page1Page 12Page 23Page 34Page 45Page 56Current Page7Page 78Page 89Page 9…25Page 25Next page
