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Title / Author
Trạng thái
Bình luận
Activity
22
Let agents group their tickets by flag
Christian Mattart
Nov 20, 2018
Collecting Feedback
0
15
Auto-start and stop charge-timer when ticket is in and out of focus
Steffen Kemme
Nov 16, 2018
Collecting Feedback
0
23
Remove existing Labels field
Pearl
Nov 15, 2018
Collecting Feedback
0
11
Add the ability to 'Send to Jira as new issue' when creating a new ticket.
Alaa Al Danab
Nov 15, 2018
Collecting Feedback
0
17
Notification when email queue stops processing
Terry Cook
Nov 14, 2018
Collecting Feedback
0
21
Reporting on problems and incidents
Tina Soltani
Nov 14, 2018
Collecting Feedback
0
24
Limit access to Macros
Dragos
Nov 9, 2018
Collecting Feedback
1
19
Change new Article Status
Timo Francke
Nov 8, 2018
Collecting Feedback
1
15
Hide some of the built in reports
Glenn Jackson
Nov 8, 2018
Collecting Feedback
0
32
Grouped Triggers
Steve, Lam Hang
Nov 8, 2018
Collecting Feedback
3
19
Macro closing tab without reply
Timo Francke
Nov 7, 2018
Collecting Feedback
0
19
Option to add a Jira comment in a note within the Deskpro ticket
Trendfire
Nov 5, 2018
Collecting Feedback
1
15
User permissions
Kieron Hill
Nov 5, 2018
Collecting Feedback
0
19
Make missing required fields more obvious
Drew
Nov 2, 2018
Collecting Feedback
1
20
Automatic notification mail when updating news.
Toda Tomoyuki
Nov 2, 2018
Collecting Feedback
0
18
Distinguish users cc'd tickets in search field
Steve, Lam Hang
Nov 1, 2018
Collecting Feedback
0
48
Two Factor Authentication for Deskpro
jan dijk
Nov 1, 2018
Collecting Feedback
0
23
Report Labels
Miriam
Oct 29, 2018
Collecting Feedback
1
53
Add Filter condition for empty date fields & add custom date fields as conditions for Escalations
Jeroen van der Steen
Oct 25, 2018
Collecting Feedback
1
28
HubSpot integration
Yuriy Andamasov
Oct 24, 2018
Collecting Feedback
0
19
Report - Agent by team
Razvan Draghici
Oct 22, 2018
Collecting Feedback
1
9
Integration of Feedback and Youtrack/project management tools.
Nol Gulcher
Oct 22, 2018
Collecting Feedback
0
29
Better management of knowledge base articles across multiple brands
Ed O'Connor-Giles
Oct 18, 2018
Collecting Feedback
2
12
Add "Agent" to Ordered By dropdown menu in Tickets view
Greg Stiffler
Oct 17, 2018
Collecting Feedback
0
25
Ticket Update Trigger
Rafie
Oct 17, 2018
Collecting Feedback
1
17
Highlight code blocks in Articles
Yuriy Andamasov
Oct 13, 2018
Collecting Feedback
0
33
Reports are not available as CSV to external colleagues
Johannes Schilling
Oct 9, 2018
Collecting Feedback
1
15
Import articles from Google Drive/Docs
Yuriy Andamasov
Oct 6, 2018
Collecting Feedback
0
13
Sharing Tickets Across Deskpro Accounts
Yuriy Andamasov
Oct 5, 2018
Collecting Feedback
0
15
Agent permission report
Jaime Valencia
Oct 5, 2018
Collecting Feedback
0
17
Be able to exclude tickets which have previously been placed on 'hold' when creating an Average Total Time stat
Sicaro Burnett
Oct 4, 2018
Collecting Feedback
0
16
Add Persian characters support.
Mahdi malvandi
Oct 3, 2018
Collecting Feedback
0
17
Allow Admins to edit & delete agent IM groups
Lauren Velella
Oct 3, 2018
Collecting Feedback
0
20
Notify agents more clearly when a new chat has been assigned to them via Round Robin
Lynn Palumbo
Oct 2, 2018
Collecting Feedback
0
17
Add a setting to require users to provide a comment in the satisfaction survey
Ahmad Sahrizal
Sep 14, 2018
Collecting Feedback
0
13
Admin capability to delete agent IM groups
Lauren V
Sep 14, 2018
Collecting Feedback
0
13
Add the "Automatically close ticket tabs when" option in the Admin settings so it can be set for all agents at once
Kyle Oliveira
Sep 14, 2018
Collecting Feedback
0
16
Differentiate language availability per brand
Koen Glotzbach
Sep 12, 2018
Collecting Feedback
1
17
Ticket Description
Mark Collins
Sep 7, 2018
Collecting Feedback
1
18
Add the option to Insert an article into a ticket with the Article title as the text, rather than inserting the full URL.
Koen Glotzbach
Sep 6, 2018
Collecting Feedback
0
14
Option to add labels or paths to the quick search results in the portal to make it clearer what product/category an article relates to
George Lewis
Sep 6, 2018
Collecting Feedback
0
21
Schedules
Mark Niles
Sep 4, 2018
Collecting Feedback
1
20
Download attachements in bulk
Zsolt Kiss
Aug 26, 2018
Collecting Feedback
0
15
Permissions checker tool to test what permissions are effective for different agents across different departments
Keith Ritter
Aug 21, 2018
Collecting Feedback
0
12
Possibility to have a drop down list with the opened tabs
Zsolt Kiss
Aug 15, 2018
Collecting Feedback
0
12
Add the ability to un-dock the Agent IM window
Romanita Courson
Aug 14, 2018
Collecting Feedback
0
22
Be able to apply a Macro when adding an Agent Note
Masaki Sugiyama
Aug 14, 2018
Collecting Feedback
0
13
Display Knowledge Base articles articles in widget
Koen Glotzbach
Aug 10, 2018
Collecting Feedback
0
15
Improve the display of drop-down custom fields in the mobile app
Steve, Lam Hang
Aug 6, 2018
Collecting Feedback
0
17
Trigger auto chat if:
Asa
Aug 5, 2018
Collecting Feedback
0