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Suggestion Bug Report Design Feedback
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Title / Author
Trạng thái
Bình luận
Activity
22
Out of office handling for agents who get assigned tickets
Kyle Oliveira
Feb 27, 2019
Collecting Feedback
2
21
Sort Resolved tickets by Date Resolved
Drew
Feb 25, 2019
Collecting Feedback
0
17
Inbound SMS/MMS from customers wanting to open tickets
Ed
Feb 20, 2019
Collecting Feedback
0
26
Message of the day for agent teams
Jeremy Cunningham
Feb 19, 2019
Collecting Feedback
0
22
Reports on Tickets excluding the time ticket was on Resolved Status
Valentina Georgieva
Feb 19, 2019
Collecting Feedback
0
22
Agent locked out
Nathan Lennox
Feb 18, 2019
Collecting Feedback
0
25
API - Custom Billing Fields
Joël Messas
Feb 14, 2019
Collecting Feedback
1
13
Add the ability to report on tasks linked to tickets
Martin Pišlar
Feb 11, 2019
Collecting Feedback
0
23
Add a variable for the ticket satisfaction comments left by users
Jamey Steinmann
Feb 11, 2019
Collecting Feedback
0
25
Add the ability to add multiple tickets to a Problem/Incident at a time using Mass Actions
Gunnar Giffey
Feb 11, 2019
Collecting Feedback
0
17
Feedback Form - Provide option to force user to select a category
Steve, Lam Hang
Feb 5, 2019
Collecting Feedback
0
30
Left Hand Side bar Scroll
Lizz Cooper
Feb 1, 2019
Collecting Feedback
0
21
Guides Section - Allow Anchors to open in new Tab
Steve, Lam Hang
Feb 1, 2019
Collecting Feedback
1
14
App permissions to restrict apps for certain teams or agents
Victor Salgado
Jan 31, 2019
Collecting Feedback
0
17
Update CRM Permissions
Lisa
Jan 31, 2019
Collecting Feedback
0
26
Cannot create multi-level lists
Cercle Capsule
Jan 30, 2019
Collecting Feedback
0
23
Report Query
Steve, Lam Hang
Jan 29, 2019
Collecting Feedback
0
16
Add 'Quote last message' button into reply box.
Jason McGrath
Jan 21, 2019
Collecting Feedback
0
13
New E-mail features
Zsolt Kiss
Jan 17, 2019
Collecting Feedback
0
24
Display the hierarchy for custom field options in reports
Patrick Smith
Jan 17, 2019
Collecting Feedback
0
29
Re-arrange the top 5 articles under each categories (should be able to choose)
CJ
Jan 17, 2019
Collecting Feedback
0
24
Select absolute dates used in reports using a calendar
Olivia Plumb
Jan 16, 2019
Collecting Feedback
0
30
Add Organization to User when Created from Ticket
Claire Collier
Jan 15, 2019
Collecting Feedback
0
19
Ticket's Dropdown Options
Zsolt Kiss
Jan 14, 2019
Collecting Feedback
0
19
Individual Ticket Refresh
Zsolt Kiss
Jan 14, 2019
Collecting Feedback
0
15
Zapier Trigger for New Tasks
Christian
Jan 9, 2019
Collecting Feedback
0
18
Replicating criteria settings in the ticket form layouts for quicker form creation
Matias Fernandez
Jan 8, 2019
Collecting Feedback
0
22
Thumb up or like a note
Frédéric Zouaï
Jan 8, 2019
Collecting Feedback
1
28
Auto-close incident when all associated tickets are resolved
Steffen Kemme
Jan 8, 2019
Collecting Feedback
0
24
Disabling multiple users at once
Claire Collier
Jan 7, 2019
Collecting Feedback
1
19
Portal editor preview to render in a different tab
pooja
Jan 4, 2019
Collecting Feedback
0
27
Nested IF or CASE in stat builder
Jenny Kongkalai
Jan 4, 2019
Collecting Feedback
0
23
Agent Script support
Yuriy Andamasov
Dec 28, 2018
Collecting Feedback
0
31
Google Snooze instead of On Hold
Steve, Lam Hang
Dec 19, 2018
Collecting Feedback
0
29
Have user be members of multiple organizations
Chris Brouwer
Dec 13, 2018
Collecting Feedback
3
23
Filter Permission
Jenny Kongkalai
Dec 13, 2018
Collecting Feedback
0
18
Choose Team Notifications
Nathan Lennox
Dec 11, 2018
Collecting Feedback
0
14
Support Microsoft Azure Blob Storage as a storage mechanism
Ibrahim
Dec 9, 2018
Collecting Feedback
1
19
Chat Notification Sound
William Brimmer
Dec 7, 2018
Collecting Feedback
0
18
Add the option to delete ticket block the user on the mobile app
cjs@software-agentur.com
Nov 30, 2018
Collecting Feedback
0
18
Facebook messenger support
Yuriy Andamasov
Nov 30, 2018
Collecting Feedback
0
23
Estimated Waiting Time
bjarne
Nov 29, 2018
Collecting Feedback
0
22
Customize Unassigned Definition
Roberto Rodriguez
Nov 28, 2018
Collecting Feedback
0
24
Default Article Editor
David
Nov 27, 2018
Collecting Feedback
1
23
Import From Solarwinds
Bear Golightly
Nov 27, 2018
Collecting Feedback
0
31
Remove Stars on iOS App
Tommy Jackson
Nov 26, 2018
Collecting Feedback
0
30
Task Dates
Mike Hellers
Nov 23, 2018
Collecting Feedback
0
31
Ticket Print Out
James Moore
Nov 22, 2018
Collecting Feedback
0
16
Ticket trigger // date of ticket create
Vehicle Rent Tech
Nov 20, 2018
Collecting Feedback
0
29
Round Robin Cap
David
Nov 20, 2018
Collecting Feedback
0