Deskpro Legacy

How do I disable keyboard shortcuts?

Ben Henley

Yayımlanan: 25 Haz 2015

0

31 Ağu 2023
Can one user from an organization see all that organization's tickets?

Ben Henley

Yayımlanan: 4 Haz 2015

0

29 Ağu 2023
How do I link tickets to community topics?

Benedict Sycamore

Yayımlanan: 19 Mar 2018

0

30 Haz 2023
How do I notify a user when their ticket is assigned?

Ben Henley

Yayımlanan: 13 Eyl 2023

0

13 Eyl 2023
How do I stop bounces and Out of Office messages being turned into tickets?

Ben Henley

Yayımlanan: 10 Haz 2014

0

31 Ağu 2023
How do I convert a normal user to an agent?

Ben Henley

Yayımlanan: 11 Haz 2014

0

31 Ağu 2023
How do I generate debug information for a ticket?

Christopher Nadeau

Yayımlanan: 18 Tem 2013

0

13 Eyl 2023
Can tickets be put on hold?

Chris Padfield

Yayımlanan: 18 Kas 2001

0

8 Eyl 2023
How can I see which tickets have been resolved by only one agent?

Benedict Sycamore

Yayımlanan: 9 May 2018

0

1 Ağu 2023
How can I strip HTML from message content in my report?

Ben Henley

Yayımlanan: 13 Eki 2015

0

31 Ağu 2023
Changing the size of the navigation buttons

Lauren Cumming

Yayımlanan: 4 Eki 2016

1

31 Ağu 2023
How do I find the ID number of a Deskpro field or other item?

Ben Henley

Yayımlanan: 13 Eki 2015

0

31 Ağu 2023
How can I specify a sub-status in stats?

Grace Howlett

Yayımlanan: 19 Mar 2019

0

31 Ağu 2023
Querying Custom Fields

Matthew Wray

Yayımlanan: 24 Haz 2019

0

31 Ağu 2023
I'm having trouble making a custom report retrieve phone numbers

Ben Henley

Yayımlanan: 13 Eki 2015

0

31 Ağu 2023
Unified login with JSON Web Token standard

Ben Henley

Yayımlanan: 14 Kas 2014

0

31 Ağu 2023
I'm having trouble with the subject of reminder emails

Ben Henley

Yayımlanan: 2 Kas 2015

0

31 Ağu 2023
Is there a way to CC: someone into a ticket?

Ben Henley

Yayımlanan: 23 Eyl 2014

0

31 Ağu 2023
I don't want to show the author for Knowledgebase articles

Ben Henley

Yayımlanan: 12 Şub 2016

1

31 Ağu 2023
I don't want to show the author of Knowledgebase articles

Lauren Cumming

Yayımlanan: 17 Eki 2016

0

31 Ağu 2023
How do I prevent a specific agent being assigned tickets?

Lauren Cumming

Yayımlanan: 2 Mar 2017

0

31 Ağu 2023
How do I create a welcome message for my portal?

Lauren Cumming

Yayımlanan: 8 Ağu 2016

0

31 Ağu 2023
How do I change the welcome message for different usergroups?

Lauren Cumming

Yayımlanan: 26 Ağu 2016

0

31 Ağu 2023
What are the cookies that Deskpro uses?

Christopher Nadeau

Yayımlanan: 5 Eyl 2018

0

31 Ağu 2023
How do I make tasks visible to certain agents, teams or departments?

Benedict Sycamore

Yayımlanan: 11 May 2018

0

31 Ağu 2023
I'm having trouble getting JIRA-related triggers to work

Ben Henley

Yayımlanan: 7 Oca 2015

0

31 Ağu 2023
How do I make clear in email notifications to agent followers that they don't need to respond?

Ben Henley

Yayımlanan: 2 Haz 2014

0

31 Ağu 2023
How can my users view & manage their tickets within the portal?

Grace Howlett

Yayımlanan: 28 Şub 2019

0

31 Ağu 2023
8. Create your first knowledgebase article

Benedict Sycamore

Yayımlanan: 17 Ağu 2023

0

19 Eyl 2023
How can I export my tickets?

Ben Henley

Yayımlanan: 7 May 2015

0

31 Ağu 2023
Removing 'Change Password' from the User Profile

Lauren Cumming

Yayımlanan: 16 Kas 2016

0

31 Ağu 2023
The Portal Editor won't load

Ben Henley

Yayımlanan: 22 Tem 2015

0

31 Ağu 2023
How do I set a default department for tickets submitted via the user portal?

Lauren Cumming

Yayımlanan: 8 Ağu 2016

0

31 Ağu 2023
How do I customize the text that appears on my portal?

Ben Henley

Yayımlanan: 9 Eyl 2014

0

31 Ağu 2023
I'm having trouble with agents not receiving SMS alerts

Ben Henley

Yayımlanan: 5 Eyl 2014

0

31 Ağu 2023
What are the different interfaces within Deskpro?

Ben Henley

Yayımlanan: 8 Eyl 2014

0

31 Ağu 2023
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?

Ben Henley

Yayımlanan: 30 May 2014

0

31 Ağu 2023
How do I change the logo on the agent login screen?

Ben Henley

Yayımlanan: 10 Haz 2015

0

31 Ağu 2023
How do I remove chat from the user portal but offer chat on a different site?

Lauren Cumming

Yayımlanan: 18 Ağu 2016

0

31 Ağu 2023
I'm having trouble with emails forwarded from certain accounts not showing up in the interface

Ben Henley

Yayımlanan: 29 Tem 2014

0

31 Ağu 2023
I'm having trouble with an error: "Error with your forwarded email"

Chris Padfield

Yayımlanan: 5 Kas 2012

0

31 Ağu 2023
Can I send SLA notifications to a Slack channel?

Grace Howlett

Yayımlanan: 4 Eki 2019

0

31 Ağu 2023
Adding tasks to tickets with triggers

Matthew Wray

Yayımlanan: 15 Eki 2019

0

31 Ağu 2023
Adding a background image to the user portal

Lauren Cumming

Yayımlanan: 1 Kas 2016

0

31 Ağu 2023
How do I add a custom favicon to the user portal?

Lauren Cumming

Yayımlanan: 16 Kas 2016

0

31 Ağu 2023
How can I make agents record a solution for each ticket?

Ben Henley

Yayımlanan: 13 Eki 2015

0

31 Ağu 2023
How do I make guides or knowledgebase articles only visible to agents?

Benedict Sycamore

Yayımlanan: 5 Nis 2018

0

24 Ağu 2023
I'm having trouble with being redirected to the wrong helpdesk address

Ben Henley

Yayımlanan: 4 May 2016

0

24 Ağu 2023
How can I set different SLA response times for weekdays and weekends?

Ben Henley

Yayımlanan: 13 Oca 2015

0

24 Ağu 2023
Why can't I add a custom ticket status?

Ben Henley

Yayımlanan: 22 May 2014

0

7 Eyl 2023