Deskpro Legacy
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How long can User open a Resolved ticket
Yayımlanan: 15 Nis 2019
024 Ağu 2023 -
API: Setting contact data
Yayımlanan: 29 Ağu 2023
029 Ağu 2023 -
Deskpro API usage examples
Yayımlanan: 10 Eyl 2014
029 Ağu 2023 -
I'm having trouble with duplicate actions from a custom trigger
Yayımlanan: 8 Eyl 2014
029 Ağu 2023 -
Can I use Deskpro automation for integration with JIRA?
Yayımlanan: 22 Ara 2014
029 Ağu 2023 -
Can I let users log in to Deskpro using their existing accounts from other systems?
Yayımlanan: 26 Oca 2015
029 Ağu 2023 -
How to Download a Process Log
Yayımlanan: 11 Şub 2019
029 Ağu 2023 -
How do I stop agent names appearing in the 'From:' field of emails?
Yayımlanan: 26 Oca 2015
029 Ağu 2023 -
Change welcome message based on usergroup
Yayımlanan: 3 Oca 2013
029 Ağu 2023 -
How can I add translations for the Welcome Message on the Portal?
Yayımlanan: 19 Ara 2019
029 Ağu 2023 -
I'm having trouble with poor performance or a slow agent interface on some computers
Yayımlanan: 29 Haz 2015
029 Ağu 2023 -
I'm having trouble with an error: "The email address is already in use"
Yayımlanan: 6 Oca 2016
029 Ağu 2023 -
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
Yayımlanan: 12 Nis 2016
029 Ağu 2023 -
How can I improve email previews for certain mobile email apps?
Yayımlanan: 24 Tem 2015
029 Ağu 2023 -
How do I filter users from an authentication source?
Yayımlanan: 22 Eyl 2015
029 Ağu 2023 -
How do I generate a report that doesn't include tickets created on the weekend?
Yayımlanan: 8 May 2018
029 Ağu 2023 -
How do I add an organization-wide email signature?
Yayımlanan: 24 May 2018
029 Ağu 2023 -
Overriding Messenger settings
Yayımlanan: 15 Tem 2020
031 Ağu 2023 -
How to display a ticket custom field in an email template or portal template
Yayımlanan: 16 Tem 2015
031 Ağu 2023 -
How can I change the name of the "Contact Us" tab?
Yayımlanan: 16 Kas 2016
030 Ağu 2023 -
Number of tickets created this year month by month compared to last year
Yayımlanan: 20 Tem 2021
030 Ağu 2023 -
I'm having trouble with the Start Chat button
Yayımlanan: 10 Mar 2016
030 Ağu 2023 -
Can I track a Service Level Agreement within Deskpro?
Yayımlanan: 10 Eyl 2014
030 Ağu 2023 -
I'm having trouble with the round robin working properly
Yayımlanan: 18 Haz 2015
030 Ağu 2023 -
How do I restrict access to parts of my portal?
Yayımlanan: 29 May 2014
030 Ağu 2023 -
Ticket followers replying by email is going to the user not the agent
Yayımlanan: 3 Haz 2014
030 Ağu 2023 -
How can I ensure that Knowledgebase content is regularly reviewed and updated?
Yayımlanan: 26 Tem 2023
030 Ağu 2023 -
How do I delete all my test tickets?
Yayımlanan: 15 Haz 2015
030 Ağu 2023 -
How do I hide the 'contact us' tab on the front portal page?
Yayımlanan: 28 Kas 2017
031 Ağu 2023 -
How do I follow up automatically when a user stops replying?
Yayımlanan: 1 Eyl 2023
01 Eyl 2023 -
How do I set up an internal knowledgebase for agents only?
Yayımlanan: 14 Ağu 2014
08 Eyl 2023 -
How can I make a department visible to agents only?
Yayımlanan: 10 Kas 2014
07 Eyl 2023 -
How can I automatically respond to users to let them know our office is closed?
Yayımlanan: 14 Ağu 2015
07 Eyl 2023 -
Removing Comments on Satisfaction
Yayımlanan: 7 Ara 2018
08 Eyl 2023 -
Data Import & Migrations
Yayımlanan: 27 Şub 2018
08 Eyl 2023 -
Can Deskpro send SMS text notifications?
Yayımlanan: 25 Eyl 2014
08 Eyl 2023 -
Making email templates brand specific
Yayımlanan: 26 Haz 2019
019 Eki 2023 -
How do I set up a new user registration form?
Yayımlanan: 9 Şub 2015
08 Eyl 2023 -
Average resolution time of tickets
Yayımlanan: 20 Tem 2021
08 Eyl 2023 -
Show tickets in order of the number of different agents who replied
Yayımlanan: 24 Şub 2016
08 Eyl 2023 -
Reports widget override examples
Yayımlanan: 29 Oca 2019
38 Eyl 2023 -
First Contact Resolution
Yayımlanan: 20 Tem 2021
08 Eyl 2023 -
Average time till first response
Yayımlanan: 20 Tem 2021
08 Eyl 2023 -
"Please reference a specific column" error
Yayımlanan: 23 Kas 2015
08 Eyl 2023 -
Customising colour of charts on report custom dashboards
Yayımlanan: 12 Ağu 2021
08 Eyl 2023 -
List of tickets that haven't had an agent reply in over 24 hours
Yayımlanan: 20 Tem 2021
08 Eyl 2023 -
What do I use in a query to retrieve the email address of ticket users?
Yayımlanan: 8 Eki 2014
08 Eyl 2023 -
Can I use Active Directory to sign in my agents?
Yayımlanan: 9 Eyl 2014
08 Eyl 2023 -
How do I include ticket account addresses in emails?
Yayımlanan: 22 Haz 2015
08 Eyl 2023 -
I'm having a trouble with users being unable to add attachments to tickets
Yayımlanan: 10 Haz 2014
011 Eyl 2023