Geri Bildirim - Deskpro Support

Deskpro Support

Bize Ulaşın

Feature Request

Feature Request Gönder

Feature Request Gönder

Beğeniler

Başlık

Durum

Yorumlar

Etkinlik

0

Make guides templated

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0

add a new API call for 'date_last_modified'

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0

Filtering on Categories in the Community

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0

Summary count when grouped by

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0

Inserting pictures into a community comment

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0

Filtering option on Custom Fileds in Community topics

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1

Disable new ticket creation on specific email account/s allowing replies for active tickets

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0

Integration to project management system Clickup

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0

Agent option to enable reply formatting by default

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0

SLA failed not clear enough

Collecting Feedback

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0

Allow Users to view Problems

Collecting Feedback

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0

Azure AD B2C

Collecting Feedback

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0

Ability to change star to none

Collecting Feedback

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2

Ability to minimise collapse the reply box

Collecting Feedback

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0

Auto remove user from ticket by user reply/response mails

Collecting Feedback

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1

Ability to "HIDE" disabled users, organizations, etc. in Tickets

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1

Ability to re-order lists

Collecting Feedback

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0

Feedback post v5 to v6 upgrade

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0

Notification about updated KB articles

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Adding text beneath the Signature box

Collecting Feedback

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1

Option to add agent validation to fields for statuses other than resolved

Collecting Feedback

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0

Subscribe a batch of users to new/modified knowledgebase articles

Collecting Feedback

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1

Define default status for publish

Collecting Feedback

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Display deleted tickets in addition to Open and Resolved

Collecting Feedback

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1

Feature to redirect email

Collecting Feedback

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Option to change sorting order of ticket content

Under Review

1

9

DQPL: Total ticket open time - Work hours only

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2

Filter articles via brand with the api

Collecting Feedback

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0

Adding support for O365 Protected messages

Collecting Feedback

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1

We would like user groups split by brand

Collecting Feedback

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1

Add Guide pages to multiple Guides

Collecting Feedback

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0

Task should only be allowed to close if the Minimum Number of Characters are entered on it

Collecting Feedback

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How to add 'Resolve ticket' buttons at the ticket list of clients' web-view?

Collecting Feedback

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2

Add notes to locked tickets

Collecting Feedback

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2

Improve trigger options for tasks

Collecting Feedback

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6

Print/PDF reports

Collecting Feedback

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3

SLA is completed only when the second agent response when an agent creates a ticket

Collecting Feedback

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3

Custom ring voice

Collecting Feedback

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5

Notifications for blocked attachments

Collecting Feedback

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2

Language of messenger widget embedded on a different site changing according to language of website

Collecting Feedback

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3

Additional total times in DPQL

Collecting Feedback

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3

Sending messages to ccs without sending to the ticket owner

Collecting Feedback

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Creating a trigger to later the way users receive agent reply triggers

Collecting Feedback

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Action Code to add CCs to a ticket

Collecting Feedback

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2

Reports custom data parent value

Collecting Feedback

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Add Notification

Collecting Feedback

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3

Changing timeframes on the Group By Selection

Collecting Feedback

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Organization Managers should not be cc'd on their own tickets

Collecting Feedback

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Separate the owned and team agent permissions

Collecting Feedback

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Allow a user to be created within Deskpro without the need for an email address.

Collecting Feedback

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