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Intelligent ticket assignment
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Be able to mark an email as important
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Brand Information for Snippets
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Merge billing items when merging people or companies
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avoid excessive registered users in CRM
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To allow mention of agent teams in notes section
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Display file name in history for 'file' field type
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Display file name in history for 'file' field type
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Copy a Approval
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Help Center Design - Ability to Expand "Welcome Message" Text Box (for editing)
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Default department per usergroup
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Copy a Macro and Triggers
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1
Help Center: publish calendar with events
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Datepicker
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Publish guide on search results
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Change order of search result tabs
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Form condition for fields based on user group
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Add 'Review date' option for Guide
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Option to auto-expand table in report so it always shows all all values
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Sort field values in Reports according to a) order set for the field b) highest number
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Allow agent (not-admin) to manage values (options) of specific field
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1
Add option to "Ticket Changed Trigger" (at department level) to remove all existing SLAs assigned from previous department.
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Trigger Suggestions
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Agent Messages Text Entry
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Displaying names on agent notes
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View Department
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Customer Admin Roles
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Agent login logs - API support
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Give agent permission to edit values of a specific field
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1
Add 'send (agent) email' action to macro functionality
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Create multiple tickets from 1 user ticket submission
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Mass update Team of ticket via Admin area
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Searching/filtering for chats that are not live
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Lists for chats that are not live
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UNDO....on sending message to customer
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Voice Broadcasting Request
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Approval for Helpdesk Articles
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Article/News/Community comment to email
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Option to delete a user without deleting their tickets
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Add label while creating ticket as agent
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Separation line - font task bar
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[UX suggestion] Change label 'Add' to 'Add label'
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Add interface to mange Problems, just like you can manage Snippets
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Hide messages
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populate organisation field when an agent creates a ticket
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Allow incidents/tickets to be raised from Slack
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Add option to set default sorting for queus
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Locked by Agent Preview
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News comment's access via API
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Improve Task Functionality
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