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Adobe Integration
… Report
0
Intelligent ticket assignment
… Report
0
Be able to mark an email as important
… Report
0
Brand Information for Snippets
… Report
0
Merge billing items when merging people or companies
… Report
0
avoid excessive registered users in CRM
… Report
0
To allow mention of agent teams in notes section
… Report
0
Display file name in history for 'file' field type
… Report
0
Display file name in history for 'file' field type
… Report
0
Copy a Approval
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0
Help Center Design - Ability to Expand "Welcome Message" Text Box (for editing)
… Report
0
Default department per usergroup
… Report
0
Copy a Macro and Triggers
… Collecting Feedback
1
Help Center: publish calendar with events
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0
Datepicker
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0
Publish guide on search results
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0
Change order of search result tabs
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0
Form condition for fields based on user group
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0
Add 'Review date' option for Guide
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0
Option to auto-expand table in report so it always shows all all values
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0
Sort field values in Reports according to a) order set for the field b) highest number
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0
Allow agent (not-admin) to manage values (options) of specific field
… Report
1
Add option to "Ticket Changed Trigger" (at department level) to remove all existing SLAs assigned from previous department.
… Report
0
Trigger Suggestions
… Report
0
Agent Messages Text Entry
… Report
0
Displaying names on agent notes
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0
View Department
… Report
0
Customer Admin Roles
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0
Agent login logs - API support
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0
Give agent permission to edit values of a specific field
… Report
1
Add 'send (agent) email' action to macro functionality
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0
Create multiple tickets from 1 user ticket submission
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0
Mass update Team of ticket via Admin area
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0
Searching/filtering for chats that are not live
… Report
0
Lists for chats that are not live
… Report
0
UNDO....on sending message to customer
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0
Voice Broadcasting Request
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0
Approval for Helpdesk Articles
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0
Article/News/Community comment to email
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0
Option to delete a user without deleting their tickets
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0
Add label while creating ticket as agent
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0
Separation line - font task bar
… Report
0
[UX suggestion] Change label 'Add' to 'Add label'
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0
Add interface to mange Problems, just like you can manage Snippets
… Report
0
Hide messages
… Report
0
populate organisation field when an agent creates a ticket
… Report
0
Add option to set default sorting for queus
… Report
0
Locked by Agent Preview
… Report
0
News comment's access via API
… Report
0
Improve Task Functionality
… Report
0