Intelligent ticket assignment - Geri Bildirim / Feature Request - Deskpro Support

Intelligent ticket assignment Report

Kyle Griffin

I would like to see the system go through the round robin and see if that technician is currently on a call and skip them in the round robin. Also, it should assign tickets based on the bandwidth of the agent or the number of current tickets.

Bir yorum ekle

Bir yorum gönderebilmek için lütfen oturum açın ya da kayıt olun.

Oturum aç
Kayıt ol

New Feature Request

Yazar: Kyle Griffin
Creation date: 17 May 2024
Last update: 3 Haz 2024
Publish date: 17 May 2024
Category: Automations