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Center za pomoč
Preišči oznake
"SLAs"
Prikaži
Vse
Baza znanja
Novice
Datoteke
Skupnost
označeno z
Pojdi na
Rezultati iskanja
Baza znanja
0
Novice
0
Datoteke
0
Skupnost
15
Prikaz rezultatov Baza znanja za:
“SLAs”
(0)
Prikaz rezultatov Skupnost za:
“SLAs”
(15)
Department separation
2L
Working hours taken into account in escalations OR
SLAs
to be completed by actions
5M
More control over SLA alerts
0s
Adding in "The user has been waiting for..." to Type list for Ticket
SLAs
6L
Sort SLA's in admin interface
7L
Include user message in SLA alert email
6L
Next reply time on an SLA
2L
Count agent note as a 'reply' for SLA measurement
2L
Ability to have saved sets of working hours for different
SLAs
2L
Copy SLA settings
4L
Ability to pause an SLA
3L
SLA Filters: set a default view
4L
Ability to disable SLA warnings and/or create Triggers on whether a ticket has an agent message
6M
Set triggers to run based on SLA statuses changing
6M
SLA is completed only when the second agent response when an agent creates a ticket
6M
Prikaz rezultatov Novice za:
“SLAs”
(0)
Prikaz rezultatov Datoteke za:
“SLAs”
(0)