Include user message in SLA alert email - Community / Feature Request - Deskpro Support

Include user message in SLA alert email Collecting Feedback

Tommy Jackson

We have recently begun using SLAs and would like to be able to include the user's message in the warning/failure email template. This is not currently supported.

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New Feature Request

Avtor: Tommy Jackson
Creation date: 22. jan. 2014
Last update: 2. avg. 2017
Publish date: 22. jan. 2014
Category: Tickets

Include user message in SLA alert email - Community / Feature Request - Deskpro Support

Include user message in SLA alert email Collecting Feedback

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