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Center za pomoč
Preišči oznake
"SLAs"
Prikaži
Vse
Baza znanja
Novice
Datoteke
Skupnost
označeno z
Pojdi na
Rezultati iskanja
Baza znanja
0
Novice
0
Datoteke
0
Skupnost
15
Prikaz rezultatov Baza znanja za:
“SLAs”
(0)
Prikaz rezultatov Skupnost za:
“SLAs”
(15)
Department separation
3L
Working hours taken into account in escalations OR
SLAs
to be completed by actions
1L
More control over SLA alerts
0s
Adding in "The user has been waiting for..." to Type list for Ticket
SLAs
7L
Sort SLA's in admin interface
7L
Include user message in SLA alert email
7L
Count agent note as a 'reply' for SLA measurement
3L
Ability to have saved sets of working hours for different
SLAs
3L
Copy SLA settings
4L
Ability to pause an SLA
4L
SLA Filters: set a default view
4L
SLA is completed only when the second agent response when an agent creates a ticket
1L
SLA failed not clear enough
1L
make completed SLA's clearer in the interface
3L
Ability to disable SLA warnings and/or create Triggers on whether a ticket has an agent message
1L
Prikaz rezultatov Novice za:
“SLAs”
(0)
Prikaz rezultatov Datoteke za:
“SLAs”
(0)