SLA is completed only when the second agent response when an agent creates a ticket - Community / Feature Request - Deskpro Support

SLA is completed only when the second agent response when an agent creates a ticket Collecting Feedback

Christine Loh

For the ticket created by the agent, it will be good to have the option where the sla meet/completed only when the second response from the agent is sent. Right now SLA is met when the ticket is created by an agent.

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New Feature Request

Avtor: Christine Loh
Creation date: 20. apr. 2022
Last update: 19. okt. 2023
Publish date: 20. apr. 2022

SLA is completed only when the second agent response when an agent creates a ticket - Community / Feature Request - Deskpro Support

SLA is completed only when the second agent response when an agent creates a ticket Collecting Feedback

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