Using Deskpro
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How do I set up an email account for outgoing messages only?
Objavljeno: 3. jun. 2014
013. mar. 2018 -
I'm having trouble with outgoing email
Objavljeno: 31. jul. 2014
014. mar. 2018 -
How do I send a different auto-reply to new users?
Objavljeno: 9. sep. 2014
014. mar. 2018 -
How do I use the filter pane?
Objavljeno: 28. avg. 2014
014. mar. 2018 -
I'm having trouble with my portal chat tab
Objavljeno: 9. jul. 2014
014. mar. 2018 -
Why does cc'ing an agent on a ticket email create extra ticket?
Objavljeno: 26. jun. 2014
013. mar. 2018 -
How do I nominate users to manage an organization's tickets?
Objavljeno: 16. nov. 2012
013. mar. 2018 -
Can I BCC: someone into a ticket thread?
Objavljeno: 23. sep. 2014
014. mar. 2018 -
How can I set up agent permissions, permission groups and department access?
Objavljeno: 15. sep. 2014
014. mar. 2018 -
How do I customize the text that appears on my portal?
Objavljeno: 9. sep. 2014
014. mar. 2018 -
What's the difference between Deskpro Cloud and Deskpro On-Premise?
Objavljeno: 29. avg. 2014
022. mar. 2019 -
How do I change the chat widget language?
Objavljeno: 29. jan. 2013
013. mar. 2018 -
How do I view the raw email source for a ticket message?
Objavljeno: 13. feb. 2013
013. mar. 2018 -
I'm having trouble with forwarding user emails to the helpdesk
Objavljeno: 28. okt. 2014
014. mar. 2018 -
I'm having trouble with tickets created via email identifying the wrong user
Objavljeno: 28. okt. 2014
014. mar. 2018 -
How do I automatically tell users who submit tickets by email to use the portal?
Objavljeno: 16. sep. 2014
08. mar. 2018 -
Which web browsers does Deskpro support?
Objavljeno: 10. sep. 2014
021. apr. 2020 -
What is the size limit on attachments within Deskpro?
Objavljeno: 10. dec. 2014
110. dec. 2014 -
Why are there two Google authentication apps in Deskpro? (Old)
Objavljeno: 19. nov. 2014
01. apr. 2019 -
Is there a way to CC: someone into a ticket?
Objavljeno: 23. sep. 2014
09. nov. 2017 -
How do I remove links to Deskpro from email notifications?
Objavljeno: 19. maj 2014
013. mar. 2018 -
Does Deskpro support multiple languages?
Objavljeno: 8. sep. 2014
18. sep. 2014 -
I'm having trouble with an error: "Aw, Snap!" in Chrome v29
Objavljeno: 2. sep. 2013
014. jan. 2019 -
How do I generate debug information for a ticket?
Objavljeno: 18. jul. 2013
013. mar. 2018 -
How can I take screenshots in Deskpro?
Objavljeno: 15. maj 2013
013. mar. 2018 -
What are Deskpro security best practices?
Objavljeno: 8. sep. 2014
017. apr. 2018 -
Can I use a custom domain name for the portal?
Objavljeno: 16. avg. 2012
03. jan. 2019 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Objavljeno: 18. dec. 2014
014. mar. 2018 -
How can I use the JIRA integration?
Objavljeno: 22. dec. 2014
014. mar. 2018 -
I'm having trouble with emails sent via eBay not linking to original tickets
Objavljeno: 22. dec. 2014
014. mar. 2018 -
Can I use Deskpro automation for integration with JIRA?
Objavljeno: 22. dec. 2014
09. nov. 2017 -
I'm having trouble adding agent names to the body of user notification emails
Objavljeno: 7. jan. 2015
014. mar. 2018 -
I'm having trouble getting JIRA-related triggers to work
Objavljeno: 7. jan. 2015
014. mar. 2018 -
How can I set different SLA response times for weekdays and weekends?
Objavljeno: 13. jan. 2015
014. mar. 2018 -
Why are agent notes being included in email threads?
Objavljeno: 12. jan. 2015
09. nov. 2017 -
I'm having trouble with an error: "rejected (from_gateway_address)"
Objavljeno: 13. jan. 2015
014. mar. 2018 -
What are the default triggers for?
Objavljeno: 22. jan. 2015
014. mar. 2018 -
How do I stop agent names appearing in the 'From:' field of emails?
Objavljeno: 26. jan. 2015
08. okt. 2019 -
Can I let users log in to Deskpro using their existing accounts from other systems?
Objavljeno: 26. jan. 2015
01. apr. 2019 -
Can I import the tickets and other information from my legacy helpdesk?
Objavljeno: 26. jan. 2015
022. okt. 2020 -
How do I translate a custom phrase?
Objavljeno: 29. jan. 2015
014. mar. 2018 -
How do I install the 'Resolve User Hostnames' app
Objavljeno: 30. jan. 2015
014. maj 2018 -
What resources are available for teaching agents to use Deskpro?
Objavljeno: 3. feb. 2015
01. mar. 2018 -
How do I bulk delete tickets?
Objavljeno: 4. feb. 2015
09. nov. 2017 -
How do I set up a new user registration form?
Objavljeno: 9. feb. 2015
08. maj 2018 -
I'm having trouble getting embedded videos to work correctly
Objavljeno: 9. feb. 2015
014. mar. 2018 -
Is time counted from when an SLA is applied?
Objavljeno: 10. feb. 2015
12. sep. 2021 -
How can I best manage out-of-office agents accounts?
Objavljeno: 1. apr. 2015
014. mar. 2018 -
How do I delete all my test tickets?
Objavljeno: 15. jun. 2015
013. jun. 2022 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Objavljeno: 2. jun. 2015
014. mar. 2018