Using Deskpro
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I'm having trouble with outgoing email
Objavljeno: Jul 31, 2014
0Jun 30, 2023 -
How do I send a different auto-reply to new users?
Objavljeno: Sep 9, 2014
0Aug 16, 2023 -
How can I set up agent permissions, permission groups and department access?
Objavljeno: Sep 15, 2014
0Sep 27, 2023 -
What is the size limit on attachments within Deskpro?
Objavljeno: Dec 10, 2014
1Dec 10, 2014 -
What are Deskpro security best practices?
Objavljeno: Sep 8, 2014
0Apr 17, 2018 -
How can I use the JIRA integration?
Objavljeno: Dec 22, 2014
0Aug 16, 2023 -
I'm having trouble with emails sent via eBay not linking to original tickets
Objavljeno: Dec 22, 2014
0Aug 16, 2023 -
Can I import the tickets and other information from my legacy helpdesk?
Objavljeno: Jan 26, 2015
0Oct 6, 2023 -
How do I install the 'Resolve User Hostnames' app
Objavljeno: Jan 30, 2015
0May 14, 2018 -
What resources are available for teaching agents to use Deskpro?
Objavljeno: Feb 3, 2015
0Aug 1, 2023 -
I'm having trouble getting embedded videos to work correctly
Objavljeno: Feb 9, 2015
0Aug 16, 2023 -
I'm having trouble dragging and dropping attachments from Outlook to Deskpro
Objavljeno: Apr 4, 2016
0Aug 16, 2023 -
What limitations do the trial versions have?
Objavljeno: Apr 19, 2016
0Aug 10, 2023 -
How do I embed individual knowledgebase articles in an external app or site?
Objavljeno: May 4, 2016
0Aug 16, 2023 -
How do I install the chat widget in Shopify?
Objavljeno: Jun 22, 2016
0Aug 16, 2023 -
How do I install the chat widget in Drupal?
Objavljeno: Jun 22, 2016
0Aug 16, 2023 -
How do I install the chat widget in Joomla?
Objavljeno: Jun 22, 2016
0Aug 16, 2023 -
How do I install the chat widget in Magento?
Objavljeno: Jun 22, 2016
0Aug 16, 2023 -
How can I manage validation and decryption of S/MIME encoded emails?
Objavljeno: Mar 13, 2017
0Mar 14, 2018 -
What do I do if I need a specific feature?
Objavljeno: Apr 19, 2017
0Aug 1, 2023 -
How do I generate a HAR file for troubleshooting?
Objavljeno: Oct 25, 2017
0Oct 25, 2023 -
I'm having trouble with an error: "Connection timed out" whilst upgrading
Objavljeno: Feb 22, 2018
0Aug 16, 2023 -
How long are outgoing emails retained for in cloud accounts?
Objavljeno: May 9, 2018
0Feb 10, 2022 -
How can I use Zapier with Deskpro?
Objavljeno: Jun 5, 2018
0Jun 6, 2018 -
QR Code for Mobile App
Objavljeno: Dec 10, 2018
0Dec 10, 2018 -
How can I set different styling for emails across different brands?
Objavljeno: Feb 14, 2019
0Feb 14, 2019 -
Why are some automatic Replies added as an internal Note?
Objavljeno: Mar 21, 2019
0Aug 29, 2023 -
Creating Deskpro Tickets using Google Calendar and Zapier
Objavljeno: Oct 14, 2019
0Nov 29, 2022 -
How can I translate Help Center phrases into other languages or improve an existing translation?
Objavljeno: Jun 17, 2020
0Jun 23, 2020 -
Posting updates to Microsoft Teams
Objavljeno: Nov 24, 2023
0Nov 24, 2023 -
Creating an Impact, Urgency and Priority matrix
Objavljeno: Mar 24, 2021
0Aug 1, 2023 -
Set up WhatsApp on your helpdesk
Objavljeno: Feb 23, 2022
0Aug 25, 2022 -
Why can't users or agents use email addresses that are also ticket accounts?
Objavljeno: Mar 27, 2013
1Aug 21, 2023 -
I'm having trouble with an error: "550 Unable to relay"
Objavljeno: May 29, 2014
0Sep 8, 2023 -
How do I show users which agents are following their tickets?
Objavljeno: May 30, 2014
0Mar 13, 2018 -
I'm having trouble with text formatting
Objavljeno: Jun 26, 2014
0Aug 16, 2023 -
I'm having trouble with some tickets ending up in random departments
Objavljeno: Jul 30, 2014
0Aug 16, 2023 -
How do I embed a contact form within my website?
Objavljeno: Aug 14, 2014
0Aug 16, 2023 -
I'm having trouble with an error: Permission denied (errno = 13) connecting to mail server on SELinux
Objavljeno: Aug 14, 2014
0Aug 16, 2023 -
How do I bill users or record time spent on support?
Objavljeno: Sep 2, 2014
0Aug 16, 2023 -
How do I assign out-of-hour tickets to a particular team?
Objavljeno: Sep 8, 2014
1Oct 3, 2023 -
Can I use LDAP to sign in my agents?
Objavljeno: Sep 9, 2014
0Aug 16, 2023 -
How can I reply to user tickets by email?
Objavljeno: Sep 10, 2014
0Sep 13, 2023 -
How do I automatically sort email that's forwarded into a single inbox?
Objavljeno: Sep 24, 2014
0Sep 13, 2023 -
What are some Deskpro productivity tips for agents?
Objavljeno: Oct 28, 2014
0Aug 16, 2023 -
How come my "1 day" SLA has a failure date 3 days away?
Objavljeno: Dec 15, 2014
0Sep 7, 2023 -
Which version of Deskpro am I using?
Objavljeno: Apr 27, 2023
0May 10, 2023 -
Meta App Review Template Videos - Facebook Messenger Self-Managed (On-Premise)
Objavljeno: Jan 24, 2023
0Jan 24, 2023 -
Increasing the priority of tickets when emails are marked with High Importance
Objavljeno: Mar 8, 2023
0Mar 8, 2023 -
Translating your Messenger Widget
Objavljeno: Mar 31, 2023
0Mar 31, 2023