Using Deskpro
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Ticket followers replying by email is going to the user not the agent
Objavljeno: 3. jun. 2014
09. nov. 2017 -
How do I remove links to Deskpro from email notifications?
Objavljeno: 19. maj 2014
013. mar. 2018 -
Sending different auto-responses based on email address
Objavljeno: 20. maj 2014
015. jun. 2021 -
Why can't I add a custom ticket status?
Objavljeno: 22. maj 2014
013. mar. 2019 -
How do I assign multiple tickets to one user from another?
Objavljeno: 28. maj 2014
013. mar. 2018 -
I'm having trouble with images not displaying correctly in emails or articles
Objavljeno: 29. maj 2014
013. mar. 2018 -
I'm having trouble with an error: "550 Unable to relay"
Objavljeno: 29. maj 2014
013. mar. 2018 -
How do I restrict access to parts of my portal?
Objavljeno: 29. maj 2014
029. apr. 2020 -
How do I show users which agents are following their tickets?
Objavljeno: 30. maj 2014
013. mar. 2018 -
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?
Objavljeno: 30. maj 2014
01. apr. 2019 -
How do I make clear in email notifications to agent followers that they don't need to respond?
Objavljeno: 2. jun. 2014
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I'm having trouble with translated words appearing in the wrong order
Objavljeno: 3. jun. 2014
013. mar. 2018 -
How do I set up an email account for outgoing messages only?
Objavljeno: 3. jun. 2014
013. mar. 2018 -
I'm having trouble with some of our portal missing
Objavljeno: 19. maj 2014
013. mar. 2018 -
I'm having a trouble with users being unable to add attachments to tickets
Objavljeno: 10. jun. 2014
013. mar. 2018 -
How do I stop bounces and Out of Office messages being turned into tickets?
Objavljeno: 10. jun. 2014
013. mar. 2018 -
How do I convert a normal user to an agent?
Objavljeno: 11. jun. 2014
013. mar. 2018 -
Why aren't Community Channels showing up on my portal?
Objavljeno: 11. jun. 2014
010. sep. 2019 -
I'm having trouble changing the order of messages displayed on a ticket
Objavljeno: 13. jun. 2014
013. mar. 2018 -
Why is some of my agent interface missing?
Objavljeno: 26. jun. 2014
013. mar. 2018 -
Why does cc'ing an agent on a ticket email create extra ticket?
Objavljeno: 26. jun. 2014
013. mar. 2018 -
I'm having trouble receiving notification emails when I create a ticket
Objavljeno: 26. jun. 2014
013. mar. 2018 -
How can I run an email-only helpdesk?
Objavljeno: 26. jun. 2014
07. dec. 2018 -
I'm having trouble with text formatting
Objavljeno: 26. jun. 2014
013. mar. 2018 -
Creating an Impact, Urgency and Priority matrix
Objavljeno: 24. mar. 2021
024. mar. 2021 -
How do I view the raw email source for a ticket message?
Objavljeno: 13. feb. 2013
013. mar. 2018 -
How do I enable logging for incoming email processing?
Objavljeno: 18. sep. 2012
019. nov. 2018 -
What is an agent?
Objavljeno: 18. sep. 2012
014. maj 2019 -
How many users can I have?
Objavljeno: 18. sep. 2012
08. nov. 2017 -
I'm having trouble with Active Directory authentication
Objavljeno: 24. okt. 2012
013. mar. 2018 -
Can I import data from other systems or helpdesks?
Objavljeno: 24. okt. 2012
022. okt. 2020 -
I'm having trouble with an error: "Error with your forwarded email"
Objavljeno: 5. nov. 2012
013. mar. 2018 -
How do I nominate users to manage an organization's tickets?
Objavljeno: 16. nov. 2012
013. mar. 2018 -
What documentation is available for Deskpro?
Objavljeno: 5. dec. 2012
01. mar. 2018 -
How do I use variables in snippets, messages and webhook actions?
Objavljeno: 11. dec. 2012
415. jun. 2018 -
How do I add ticket properties to user emails?
Objavljeno: 17. dec. 2012
017. apr. 2018 -
How do I keep my read email on a POP3 server?
Objavljeno: 29. jan. 2013
025. maj 2018 -
How do I change the chat widget language?
Objavljeno: 29. jan. 2013
013. mar. 2018 -
Can I use a custom domain name for the portal?
Objavljeno: 16. avg. 2012
03. jan. 2019 -
I'm having trouble with replies not being added to the correct tickets
Objavljeno: 20. feb. 2013
013. nov. 2018 -
How do I enable logging for outgoing email?
Objavljeno: 7. mar. 2013
013. mar. 2018 -
Why can't users or agents use email addresses that are also ticket accounts?
Objavljeno: 27. mar. 2013
12. sep. 2021 -
How do I manually run the email processing command?
Objavljeno: 9. apr. 2013
019. nov. 2018 -
How do I create a custom button for my chat widget?
Objavljeno: 22. apr. 2013
013. mar. 2018 -
How can I take screenshots in Deskpro?
Objavljeno: 15. maj 2013
013. mar. 2018 -
How do I generate debug information for a ticket?
Objavljeno: 18. jul. 2013
013. mar. 2018 -
I'm having trouble with an error: "Aw, Snap!" in Chrome v29
Objavljeno: 2. sep. 2013
014. jan. 2019 -
How can I copy data from user authentication apps into custom user fields?
Objavljeno: 16. jan. 2014
013. mar. 2018 -
How do I configure SPF and DKIM for sending mail through Deskpro servers?
Objavljeno: 14. mar. 2014
021. jul. 2020 -
How can I set up ticket assignment workflows?
Objavljeno: 19. maj 2014
014. jan. 2019