Using Deskpro
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Automatic update from the legacy Portal theme to the Help Center theme
Objavljeno: 19. avg. 2020
026. avg. 2020 -
How do I install the chat widget in Shopify?
Objavljeno: 22. jun. 2016
08. maj 2018 -
How do I install the Messenger widget in Wordpress?
Objavljeno: 22. jun. 2016
09. okt. 2020 -
I'm having trouble with an error: "imap_open() error" in logs
Objavljeno: 19. feb. 2016
014. mar. 2018 -
How do I disable keyboard shortcuts?
Objavljeno: 25. jun. 2015
020. mar. 2019 -
I'm having trouble with an Outlook message recall causing an email loop
Objavljeno: 22. jun. 2015
014. mar. 2018 -
How do I include ticket account addresses in emails?
Objavljeno: 22. jun. 2015
014. mar. 2018 -
I'm having trouble with the round robin working properly
Objavljeno: 18. jun. 2015
014. mar. 2018 -
How do I change the logo on the agent login screen?
Objavljeno: 10. jun. 2015
020. mar. 2019 -
I'm having trouble getting embedded videos to work correctly
Objavljeno: 9. feb. 2015
014. mar. 2018 -
How do I set up a new user registration form?
Objavljeno: 9. feb. 2015
08. maj 2018 -
How do I install the chat widget in Drupal?
Objavljeno: 22. jun. 2016
014. mar. 2018 -
How do I install the chat widget in Magento?
Objavljeno: 22. jun. 2016
014. mar. 2018 -
How do I change the welcome message for different usergroups?
Objavljeno: 26. avg. 2016
014. mar. 2018 -
Emails on cloud are rejected due to missing or invalid rDNS entry
Objavljeno: 13. avg. 2020
013. avg. 2020 -
Why am I receiving a 504 error when trying to download a ticket as a PDF?
Objavljeno: 4. dec. 2018
04. dec. 2018 -
Hide Option to Upload Image
Objavljeno: 7. dec. 2018
07. dec. 2018 -
How do I run a report showing ticket activity grouped by agent and department?
Objavljeno: 9. maj 2018
09. maj 2018 -
How do I generate a report that doesn't include tickets created on the weekend?
Objavljeno: 8. maj 2018
08. maj 2018 -
How do I pre-fill ticket form fields automatically for certain users?
Objavljeno: 8. maj 2018
015. jan. 2019 -
How do I make guides or knowledgebase articles only visible to agents?
Objavljeno: 5. apr. 2018
05. apr. 2018 -
How can I change the name of the "Contact Us" tab?
Objavljeno: 16. nov. 2016
014. mar. 2018 -
How do I add a custom favicon to the user portal?
Objavljeno: 16. nov. 2016
015. jan. 2019 -
How can I switch email clients whilst using Deskpro?
Objavljeno: 16. sep. 2016
014. mar. 2018 -
How do I bulk delete tickets?
Objavljeno: 4. feb. 2015
09. nov. 2017 -
What resources are available for teaching agents to use Deskpro?
Objavljeno: 3. feb. 2015
01. mar. 2018 -
I'm having trouble with emails forwarded from certain accounts not showing up in the interface
Objavljeno: 29. jul. 2014
014. mar. 2018 -
I'm having trouble with incoming emails not being turned into tickets
Objavljeno: 29. jul. 2014
014. mar. 2018 -
Why is some of my agent interface missing?
Objavljeno: 26. jun. 2014
013. mar. 2018 -
How do I manually run the email processing command?
Objavljeno: 9. apr. 2013
019. nov. 2018 -
Why can't users or agents use email addresses that are also ticket accounts?
Objavljeno: 27. mar. 2013
19. nov. 2017 -
How do I enable logging for outgoing email?
Objavljeno: 7. mar. 2013
013. mar. 2018 -
How do I use variables in snippets, messages and webhook actions?
Objavljeno: 11. dec. 2012
415. jun. 2018 -
What documentation is available for Deskpro?
Objavljeno: 5. dec. 2012
01. mar. 2018 -
How do I nominate users to manage an organization's tickets?
Objavljeno: 16. nov. 2012
013. mar. 2018 -
I'm having trouble with an error: "Error with your forwarded email"
Objavljeno: 5. nov. 2012
013. mar. 2018 -
I'm having trouble with some tickets ending up in random departments
Objavljeno: 30. jul. 2014
014. mar. 2018 -
How do I bill users or record time spent on support?
Objavljeno: 2. sep. 2014
08. mar. 2018 -
How do I use drag and drop ticket attachments?
Objavljeno: 2. sep. 2014
014. mar. 2018 -
Can I use Deskpro automation for integration with JIRA?
Objavljeno: 22. dec. 2014
09. nov. 2017 -
I'm having trouble with emails sent via eBay not linking to original tickets
Objavljeno: 22. dec. 2014
014. mar. 2018 -
How can I use the JIRA integration?
Objavljeno: 22. dec. 2014
014. mar. 2018 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Objavljeno: 18. dec. 2014
014. mar. 2018 -
I'm having trouble being locked out of my helpdesk by IP whitelisting
Objavljeno: 10. sep. 2014
014. mar. 2018 -
Can I use Active Directory to sign in my agents?
Objavljeno: 9. sep. 2014
01. apr. 2019 -
Can I use LDAP to sign in my agents?
Objavljeno: 9. sep. 2014
01. apr. 2019 -
How do I customize the text that appears on my portal?
Objavljeno: 9. sep. 2014
014. mar. 2018 -
I'm having trouble with agents not receiving SMS alerts
Objavljeno: 5. sep. 2014
014. mar. 2018 -
How can I send automatic SMS notifications to agents?
Objavljeno: 5. sep. 2014
014. mar. 2018 -
Can I use a custom domain name for the portal?
Objavljeno: 16. avg. 2012
03. jan. 2019