How does Deskpro determine the sender of an email? - Knowledgebase / Using Deskpro - Deskpro Support

How does Deskpro determine the sender of an email?

Zadnjič posodobljeno: 30. avg. 2023, avtor Lara Proud

Deskpro looks at the From: header of an email to determine the sender.

Some systems may forward email and change the From: header, expecting you to rely on the Reply-to: header to determine the sender. This behavior may cause Deskpro to assign unexpected users to tickets. The solution is to make sure the forwarding system is sending correct headers.

Uporabno Neuporabno

Dodaj komentar

Pred objavo komentarja se moraš prijaviti.

Vpiši se
Prijava

Avtor: Manu Marquez
Creation date: 2. avg. 2023
Last update: 30. avg. 2023
Publish date: 30. avg. 2023