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How long are outgoing emails retained for in cloud accounts? - Knowledgebase / Using Deskpro - Deskpro Support

How long are outgoing emails retained for in cloud accounts?

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In order to keep Deskpro running smoothly and securely across cloud accounts, we have rules for how long we retain outgoing email logs.

Outgoing email logs can be viewed in Admin > Channels > Email > Outgoing Log

Delivered outgoing emails are retained in the log for 60 days.

Outgoing emails with errors are retained in the log for 180 days.

Outgoing emails that are rejected are retained in the log for 15 days.

For more information on email, check out our guide.


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