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Suggestion DPQL Reports Bug Report Design Feedback
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Suggestion DPQL Reports Bug Report Design Feedback
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Submit Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
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Activity
More specific search functionality (navigate directly to the message a searched string is contained in)
… Collecting Feedback
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Deskpro mobile apps should support clickable links in messages/notes
Report 1h Collecting Feedback
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Advanced Search for Followers and OR Function
… Collecting Feedback
1
Add ITIL functionality
Report 5 mesiacov Collecting Feedback
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Improvements to the auto-responder functionality
… Collecting Feedback
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Copy SLA settings
… Collecting Feedback
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Ticket search defaults
… Collecting Feedback
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Set replies from specific users as internal notes (via a trigger)
… Collecting Feedback
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Email replies to notes show as replies, want to be notes
… Collecting Feedback
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Improve Ticket Deflection
… Collecting Feedback
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SLA Filters: set a default view
… Collecting Feedback
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Temporary link to set agents password
Planning 35 sekúnd Collecting Feedback
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See Registered Article Views in List View
… Collecting Feedback
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Allow agents to select an approver from all registered users
… Collecting Feedback
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Proper search and partial search for the user
Report mesiac Collecting Feedback
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Disable at Organization Level
… Collecting Feedback
1
Associate Email Domains via API
… Collecting Feedback
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Support .msg files being forwarded to the helpdesk from Outlook
… Collecting Feedback
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Automatically save custom field entries in the agent interface
… Collecting Feedback
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Attachments in forwarded messages
… Collecting Feedback
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Mass unfollow tickets
… Collecting Feedback
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Notification templates
Report 2 mesiace Collecting Feedback
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Ability for organization managers to view and manage users linked to the organization on the portal
… Collecting Feedback
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Ability to notify admins when Email Rate Limits are reached
Report 3 mesiace Collecting Feedback
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Hide parent department from users
… Collecting Feedback
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View SLA status in List View
… Collecting Feedback
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Display status and assigned agent in the ticket list on when using the mobile app
… Collecting Feedback
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New user interface - bug & request
… Collecting Feedback
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Count agent note as a 'reply' for SLA measurement
Report 3 mesiace Collecting Feedback
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Associate tickets with other organizations
Report 3 mesiace Collecting Feedback
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Display details of linked Deskpro tickets in YouTrack
… Collecting Feedback
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Add "is autoresponder" in Trigger conditions
… Collecting Feedback
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Add ability to change "Open Tab" default on new tickets
Report 3 mesiace Collecting Feedback
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Allow Week to Start on Monday
… Collecting Feedback
2
Inconsistent behavior in Macro's - follower vs. agents
Planning Collecting Feedback
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Inconsistent Conditions Between Escalations and Triggers
Planning Collecting Feedback
1
More Automation Options for Followers
Planning Collecting Feedback
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Articles are sorted by oldest date
Report 6 dní Collecting Feedback
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Option to display additional user/organization details within the new ticket form when an agent is creating a new ticket
Planning Collecting Feedback
2
Link more than one Ticket at a Time
Planning Collecting Feedback
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Allow the ability to search or create filters with the criteria "Label does not exist"
Planning Collecting Feedback
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Handle re-sizing Guide content better for different screen sizes
Planning Collecting Feedback
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Prevent urgency changes by agents
Planning Collecting Feedback
2
Export Guide as PDF
Planning Collecting Feedback
2
Update ticket properties from variable in email text/body
Planning In Development
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Trigger Action Based on Time Till Date Entered
Planning Collecting Feedback
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Ability to use "Display Name' from AD as default agent name
Planning Collecting Feedback
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Add Ordered by Date Assigned
Planning Collecting Feedback
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Agent Email Notifications Department Specific
Planning Collecting Feedback
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Ability to automatically cc a user's manager into automatic emails sent out from the helpdesk
Planning Under Review
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