Deskpro Horizon Release 2023.4
We are delighted to announce Deskpro Horizon 2023.4. This release includes our new Facebook Channel, adding another social channel for a rounded omnichannel experience to your support. Alongside this, we made improvements to the product UI and fixed bugs to enhance...
Introducing the new Facebook Channel in Deskpro
Providing omnichannel support with our newest social media channel has never been easier. Our Facebook integration allows users to contact your agents through the Messenger app for quick help and support, enabling smooth two-way communication with users. You can link...
Deskpro Horizon Release 2023.3
We are thrilled to release Deskpro Horizon 2023.3.1. This announcement includes an exciting new feature our team has developed to improve how agent time is managed in the helpdesk. This release also includes several new and upgraded features to enhance your...
Manage Agent Working Hours with Shifts
We are excited to share our new feature, Shifts. It is designed to streamline managing agent work status and increase control over ticket assignment based on working hours and agent availability. The Shifts feature introduces the concept of work statuses...
Deskpro Horizon Release 2023.2
We are excited to announce Deskpro Horizon 2023.2. Today, we are launching a range of new and upgraded features which will improve your ability to make your helpdesk your own. For the full details of our exciting new features and a...
Toggle the display order of ticket messages
We’ve built the ability to toggle the order of ticket messages in the thread from oldest message to newest and vice versa. This option was added based on requests from customers who want to be able to choose their ti...
Deskpro Horizon Release 2023.1
Wishing all of our customers a happy new year, and we are delighted to announce the initial release of the new year, Deskpro Horizon 2023.1.1. This initial release includes bug fixes and improvements that our team has been making before the...
Deskpro Horizon Release 2022.49
We are delighted to announce version 2022.49 of Deskpro Horizon. Our developer team has been working hard to build new features, add functionality, and fix bugs to improve your helpdesk’s performance.New Features We have some exciting new features that wi...
You can now search against custom fields to locate tickets
Our Global Search app now supports searching against your helpdesk’s ticket custom fields, making it easier to locate specific tickets in the helpdesk when using the search functionality. We have added the ability to run searches against ticket custom fi...
We have added drag and drop to our Kanban View
We have made improvements to our new Kanban view. You can now move tickets into different columns with drag and drop, which will update ticket properties accordingly. You will be able to drag and drop tickets and update their properties...
Latest status changes
Planning Under ReviewTicket User / CC Fields for User with Multiple E-Mails Issue
Planning Under ReviewOption to Show Organisation Contact Details on Person Screen
Planning Under ReviewSee Urgency of ticket when set to Awaiting User and Resolved
Planning Under ReviewErrors with certain special characters such as (ç)
… Collecting FeedbackFeature to see when an agent is looking at a ticket and if you opened that ticket, all the agents can see who else has it open