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Suggestion (137)
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The ability to sort tickets by subject
2M -
When sending an agent response, would like to have confirmation that the custome...
2M -
One of our clients told us that the Ticket Subject field in the Help Centre Tick...
8M -
Multi-language is currently not supported in the mobile apps. This would obviou...
10M
DPQL Reports (9)
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We can run the report below to find the percentage of tasks that we are completi...
2Y -
This report gives us a count of positive, negative and neutral satisfaction rati...
2Y -
This query generates a list of users who have a value for a custom field which i...
2Y -
Unresolved ticket broken down by organizations: SELECT tickets.id, tickets.date...
2Y
Feature Request (1285)
View all Feature RequestsRecent activity
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When you lock a ticket it locks the ticket completely to that agent. It would b...
1M -
Currently it’s possible to add tasks to tickets with triggers. However there ...
2M -
Apart from having the option to Download as CSV, it would be good to have the op...
2M -
For the ticket created by the agent, it will be good to have the option where th...
2M
Bug Report (119)
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when merging company records (eg for a duplicate company name), Tickets are merg...
1Y -
Hi Michael - V2 is the officially supported version. My apologies for the confus...
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Hi Marion, sorry to hear the feedback here. Can you give us any more specific ex...
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Wow thought it was normal cause of Chrome memory hog but glad to see we are not ...