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Suggestion DPQL Reports Bug Report Design Feedback
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Suggestion DPQL Reports Bug Report Design Feedback
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Suggestion DPQL Reports Bug Report Design Feedback
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Activity
Mark agent as absent / enter substitution for agent
… Report
1
Customise time options for follow ups
… Collecting Feedback
0
Improve error messages when failing to view attachments
… Collecting Feedback
0
Delete a field option without removing it from existing tickets
… Collecting Feedback
0
Let agent choose default response status
… Collecting Feedback
0
Link knowledge base articles into ticket
… Collecting Feedback
0
Language detection for voicemail transcripts
… Collecting Feedback
1
Download multiple tickets at once
… Collecting Feedback
1
Trigger criteria for ticket including ticket charge
… Collecting Feedback
0
HelpCenter with Sidebar
… Collecting Feedback
0
Notifications for when there is a connection issue between Deskpro and our mail server
… Collecting Feedback
0
Create a Permission for User Groups to Access the Helpcenter Editor
… Collecting Feedback
0
See forwarded messages as separate entries in message log
… Collecting Feedback
0
Personalise chat ringtone for agents
… Collecting Feedback
4
Locking 'ordered by' for agents
… Collecting Feedback
0
Login cookie from other system
… Collecting Feedback
0
A print button for the guides/Bug with current printing
Report 16 sekúnd Collecting Feedback
0
Ability to edit the chain of ticket messages when forwarding a ticket
… Collecting Feedback
0
Glossary in PDF
Report hodinu Collecting Feedback
0
Add Markdown support for Knowledge Base articles
Report hodinu Collecting Feedback
2
Option to prioritise the Reply-To header when an email is received from a specific email address
… Collecting Feedback
0
Option to insert translation of a KB article into a ticket comment
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0
Translation option for News
… Collecting Feedback
0
Ask user for feedback when rating an article negative
Report hodinu Collecting Feedback
0
Search should also include download categories
Report hodinu Collecting Feedback
0
Track the page a chat was initiated from when the widget is embedded
… Collecting Feedback
0
Option to update the brand of a published article or topic
… Collecting Feedback
0
Display the name of linked topics to agents editing the topic when content links are being used in Guides
… Collecting Feedback
0
Next reply time on an SLA
… Collecting Feedback
3
Option to translate contents of custom "Display" field
Report hodinu Collecting Feedback
0
Link Glossary to Guide Topics
Report 13 sekúnd Collecting Feedback
0
Make it easier to add add/manage content links in Guides
… Collecting Feedback
1
Call a webhook in the criteria section of a trigger
… Collecting Feedback
0
Wildcards for email domain association
… Collecting Feedback
0
API Regex pattern search
… Collecting Feedback
0
Make it easier to find portal templates that have been edited in the new template editor
… Collecting Feedback
0
Add a message number to the ticket view on the customer Help Center
… Collecting Feedback
0
IT Support Manager
Report 5 sekúnd Collecting Feedback
0
Sorting Macros
… Collecting Feedback
0
Have all permissions disabled when creating a ticket department
… Collecting Feedback
2
More font sizes when editing articles and guides
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0
Forward and resolve in one step
… Report
0
Automatic approval reminders
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0
Sorting registered views in publish area
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0
Sort awaiting agent tickets by sub-status
Report 3 mesiace Collecting Feedback
1
Structured report permissions
… Collecting Feedback
0
Bulk-Remove Users
… Collecting Feedback
2
Changing Type for Custom Fields
… Collecting Feedback
0
Mass change ticket owner
… Collecting Feedback
0
Sort Articles in Category View
Report 3 mesiace Collecting Feedback
1