Using Deskpro

How do I set up an email account for outgoing messages only?

Ben Henley

Published: 3 июн. 2014 г.

0

13 мар. 2018 г.
I'm having trouble with outgoing email

Ben Henley

Published: 31 июл. 2014 г.

0

14 мар. 2018 г.
How do I send a different auto-reply to new users?

Ben Henley

Published: 9 сент. 2014 г.

0

14 мар. 2018 г.
How do I use the filter pane?

Ben Henley

Published: 28 авг. 2014 г.

0

14 мар. 2018 г.
I'm having trouble with my portal chat tab

Ben Henley

Published: 9 июл. 2014 г.

0

14 мар. 2018 г.
Why does cc'ing an agent on a ticket email create extra ticket?

Ben Henley

Published: 26 июн. 2014 г.

0

13 мар. 2018 г.
How do I nominate users to manage an organization's tickets?

Mike S.

Published: 16 нояб. 2012 г.

0

13 мар. 2018 г.
Can I BCC: someone into a ticket thread?

Ben Henley

Published: 23 сент. 2014 г.

0

14 мар. 2018 г.
How can I set up agent permissions, permission groups and department access?

Ben Henley

Published: 15 сент. 2014 г.

0

14 мар. 2018 г.
How do I customize the text that appears on my portal?

Ben Henley

Published: 9 сент. 2014 г.

0

14 мар. 2018 г.
What's the difference between Deskpro Cloud and Deskpro On-Premise?

Ben Henley

Published: 29 авг. 2014 г.

0

22 мар. 2019 г.
How do I change the chat widget language?

Christopher Nadeau

Published: 29 янв. 2013 г.

0

13 мар. 2018 г.
How do I view the raw email source for a ticket message?

Christopher Nadeau

Published: 13 февр. 2013 г.

0

13 мар. 2018 г.
I'm having trouble with forwarding user emails to the helpdesk

Ben Henley

Published: 28 окт. 2014 г.

0

14 мар. 2018 г.
I'm having trouble with tickets created via email identifying the wrong user

Ben Henley

Published: 28 окт. 2014 г.

0

14 мар. 2018 г.
How do I automatically tell users who submit tickets by email to use the portal?

Ben Henley

Published: 16 сент. 2014 г.

0

8 мар. 2018 г.
Which web browsers does Deskpro support?

Ben Henley

Published: 10 сент. 2014 г.

0

21 апр. 2020 г.
What is the size limit on attachments within Deskpro?

Ben Henley

Published: 10 дек. 2014 г.

1

10 дек. 2014 г.
Why are there two Google authentication apps in Deskpro? (Old)

Ben Henley

Published: 19 нояб. 2014 г.

0

1 апр. 2019 г.
Is there a way to CC: someone into a ticket?

Ben Henley

Published: 23 сент. 2014 г.

0

9 нояб. 2017 г.
How do I remove links to Deskpro from email notifications?

Ben Henley

Published: 19 мая 2014 г.

0

13 мар. 2018 г.
Does Deskpro support multiple languages?

Ben Henley

Published: 8 сент. 2014 г.

1

8 сент. 2014 г.
I'm having trouble with an error: "Aw, Snap!" in Chrome v29

Christopher Nadeau

Published: 2 сент. 2013 г.

0

14 янв. 2019 г.
How do I generate debug information for a ticket?

Christopher Nadeau

Published: 18 июл. 2013 г.

0

13 мар. 2018 г.
How can I take screenshots in Deskpro?

Christopher Padfield

Published: 15 мая 2013 г.

0

13 мар. 2018 г.
What are Deskpro security best practices?

Ben Henley

Published: 8 сент. 2014 г.

0

17 апр. 2018 г.
Can I use a custom domain name for the portal?

Christopher Nadeau

Published: 16 авг. 2012 г.

0

3 янв. 2019 г.
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."

Ben Henley

Published: 18 дек. 2014 г.

0

14 мар. 2018 г.
How can I use the JIRA integration?

Ben Henley

Published: 22 дек. 2014 г.

0

14 мар. 2018 г.
I'm having trouble with emails sent via eBay not linking to original tickets

Ben Henley

Published: 22 дек. 2014 г.

0

14 мар. 2018 г.
Can I use Deskpro automation for integration with JIRA?

Ben Henley

Published: 22 дек. 2014 г.

0

9 нояб. 2017 г.
I'm having trouble adding agent names to the body of user notification emails

Ben Henley

Published: 7 янв. 2015 г.

0

14 мар. 2018 г.
I'm having trouble getting JIRA-related triggers to work

Ben Henley

Published: 7 янв. 2015 г.

0

14 мар. 2018 г.
How can I set different SLA response times for weekdays and weekends?

Ben Henley

Published: 13 янв. 2015 г.

0

14 мар. 2018 г.
Why are agent notes being included in email threads?

Ben Henley

Published: 12 янв. 2015 г.

0

9 нояб. 2017 г.
I'm having trouble with an error: "rejected (from_gateway_address)"

Ben Henley

Published: 13 янв. 2015 г.

0

14 мар. 2018 г.
What are the default triggers for?

Ben Henley

Published: 22 янв. 2015 г.

0

14 мар. 2018 г.
How do I stop agent names appearing in the 'From:' field of emails?

Ben Henley

Published: 26 янв. 2015 г.

0

8 окт. 2019 г.
Can I let users log in to Deskpro using their existing accounts from other systems?

Ben Henley

Published: 26 янв. 2015 г.

0

1 апр. 2019 г.
Can I import the tickets and other information from my legacy helpdesk?

Ben Henley

Published: 26 янв. 2015 г.

0

22 окт. 2020 г.
How do I translate a custom phrase?

Ben Henley

Published: 29 янв. 2015 г.

0

14 мар. 2018 г.
How do I install the 'Resolve User Hostnames' app

Ben Henley

Published: 30 янв. 2015 г.

0

14 мая 2018 г.
What resources are available for teaching agents to use Deskpro?

Ben Henley

Published: 3 февр. 2015 г.

0

1 мар. 2018 г.
How do I bulk delete tickets?

Ben Henley

Published: 4 февр. 2015 г.

0

9 нояб. 2017 г.
How do I set up a new user registration form?

Ben Henley

Published: 9 февр. 2015 г.

0

8 мая 2018 г.
I'm having trouble getting embedded videos to work correctly

Ben Henley

Published: 9 февр. 2015 г.

0

14 мар. 2018 г.
Is time counted from when an SLA is applied?

Ben Henley

Published: 10 февр. 2015 г.

1

2 сент. 2021 г.
How can I best manage out-of-office agents accounts?

Ben Henley

Published: 1 апр. 2015 г.

0

14 мар. 2018 г.
How do I delete all my test tickets?

Ben Henley

Published: 15 июн. 2015 г.

0

12 мар. 2018 г.
I'm having trouble with getting CAPTCHAs every time I try to log in

Ben Henley

Published: 2 июн. 2015 г.

0

14 мар. 2018 г.