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How can Users View and Manage Tickets on the Help Center? - Kunnskapsbase / Using Deskpro / End-Users - Deskpro Support

How can Users View and Manage Tickets on the Help Center?

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Registered Users can log into the Help Center to view and respond to any tickets they have raised. To access their tickets, they can click on My Tickets from their user dropdown in the top right, highlighted in red below:

Screenshot 2023-08-01 at 17-20-12 221B Energy Helpdesk.png

The tickets will be split into 3 sections:

  1. You need to respond - Tickets that are awaiting a response from the user. There is also an alert above the table regarding tickets the user needs to respond to.

  2. We will respond - Tickets that are awaiting a response from the agent.

  3. Resolved - Tickets that have been closed (either by the agent or user).


Screenshot 2023-08-01 at 17-26-13 My Tickets.png

The user can click on any of the tickets to view the full history of the ticket

Screenshot 2023-08-01 at 17-41-34 I need a copy of my latest energy statement - Tickets - 221B Energy Helpdesk.png
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