Agent
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I'm not receiving notifications when I create a ticket
Publisert: 8. jun. 2023
08. jun. 2023 -
Changing the order of messages on a ticket
Publisert: 8. jun. 2023
031. aug. 2023 -
Getting to Know your Deskpro Workspace
Publisert: 15. nov. 2022
022. jun. 2023 -
Why is part of the Agent Interface out of view?
Publisert: 8. jun. 2023
08. jun. 2023 -
Who can see My Stars?
Publisert: 9. jun. 2023
09. jun. 2023 -
Deskpro Mobile App
Publisert: 9. jun. 2023
024. aug. 2023 -
How do I view the email source for a ticket message?
Publisert: 12. jun. 2023
012. jun. 2023 -
How do I nominate users to manage an organization's tickets?
Publisert: 12. jun. 2023
01. aug. 2023 -
How can Agents communicate with each other in Deskpro?
Publisert: 16. jun. 2023
024. aug. 2023 -
How can I insert pre-defined text or canned responses?
Publisert: 16. jun. 2023
024. aug. 2023 -
Which web browsers does Deskpro support?
Publisert: 16. jun. 2023
05. sep. 2023 -
Does Deskpro support multiple languages?
Publisert: 4. apr. 2023
031. aug. 2023 -
Why are Agent Notes included in Email threads?
Publisert: 19. jun. 2023
024. aug. 2023 -
How can I best link to other Help Center content?
Publisert: 19. jun. 2023
022. jun. 2023 -
How can I quickly copy and share ticket information?
Publisert: 20. jun. 2023
022. jun. 2023 -
Can I BCC someone into a ticket thread?
Publisert: 20. jun. 2023
020. jun. 2023 -
How can I add information to a ticket without notifying the user?
Publisert: 22. jun. 2023
031. aug. 2023 -
How can I drag and drop attachments into a ticket?
Publisert: 26. jul. 2023
026. jul. 2023 -
What is the difference between Labels and Search Words on Help Center content?
Publisert: 8. jun. 2023
031. aug. 2023 -
Can I collapse the Navigation Panel?
Publisert: 22. jun. 2023
024. aug. 2023 -
Who gets my message when I reply to an email notification as an agent?
Publisert: 23. jun. 2023
024. aug. 2023 -
How can I reply to Tickets by Email?
Publisert: 13. sep. 2023
013. sep. 2023 -
I'm having trouble with poor performance or a slow agent interface on some computers
Publisert: 29. aug. 2023
029. aug. 2023 -
Using QR Code to access the Deskpro Mobile App
Publisert: 1. aug. 2023
01. aug. 2023 -
Is there a way to CC: someone into a ticket?
Publisert: 1. aug. 2023
01. aug. 2023 -
Download ticket results as CSV
Publisert: 17. aug. 2023
017. aug. 2023 -
How do I attach files and images to tickets?
Publisert: 30. aug. 2023
030. aug. 2023 -
What is an agent?
Publisert: 18. sep. 2012
01. aug. 2023 -
How do I make tasks visible to certain agents, teams, or departments?
Publisert: 10. aug. 2023
010. aug. 2023 -
How do I enable plain text ticket notification emails?
Publisert: 24. jul. 2015
016. aug. 2023 -
Ticket followers replying by email is going to the user not the agent
Publisert: 30. aug. 2023
030. aug. 2023 -
How do I mass re-assign multiple tickets to one User from another?
Publisert: 21. aug. 2023
021. aug. 2023 -
What are the different interfaces in Deskpro?
Publisert: 17. aug. 2023
021. aug. 2023 -
How do I use Email Action Codes?
Publisert: 29. aug. 2023
029. aug. 2023 -
How can I take screenshots in Deskpro?
Publisert: 15. mai 2013
031. aug. 2023 -
Can Tickets be placed in Pending?
Publisert: 1. sep. 2023
08. sep. 2023 -
What are Organizations?
Publisert: 29. nov. 2007
08. sep. 2023 -
How can you avoid Ticket Collision?
Publisert: 9. feb. 2024
09. feb. 2024 -
How to inspect AJAX requests with Chrome tools
Publisert: 11. sep. 2023
011. sep. 2023 -
Microphone not Working
Publisert: 20. mai 2020
013. sep. 2023 -
How can I make knowledgebase articles visible to specific users only?
Publisert: 13. sep. 2023
013. sep. 2023 -
Why is my Macro not inserting text into the Reply Box?
Publisert: 15. sep. 2023
015. sep. 2023 -
How to use the Deskpro Mobile App
Publisert: 15. sep. 2023
018. sep. 2023 -
How are CC'd Users displayed in Deskpro?
Publisert: 19. sep. 2023
019. sep. 2023 -
What documentation is available for Deskpro?
Publisert: 15. sep. 2023
09. jan. 2024 -
How do I generate a HAR file for troubleshooting?
Publisert: 25. okt. 2017
012. mar. 2024 -
What resources are available for teaching agents to use Deskpro?
Publisert: 3. feb. 2015
09. jan. 2024