Using Deskpro
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Automatic update from the legacy Portal theme to the Help Center theme
Published: 19. aug. 2020
026. aug. 2020 -
How do I update my portal to the latest version?
Published: 27. mai 2016
03. okt. 2019 -
I'm having trouble with an error: "mistakes with form"
Published: 25. mai 2016
014. mar. 2018 -
How do I include ticket account addresses in emails?
Published: 22. jun. 2015
014. mar. 2018 -
I'm having trouble with the round robin working properly
Published: 18. jun. 2015
014. mar. 2018 -
How do I change the logo on the agent login screen?
Published: 10. jun. 2015
020. mar. 2019 -
I'm having trouble getting variables in custom phrases to work
Published: 9. jun. 2015
014. mar. 2018 -
How can I translate Deskpro into my language or improve an existing translation?
Published: 4. jun. 2015
012. mar. 2018 -
How do I bulk delete tickets?
Published: 4. feb. 2015
09. nov. 2017 -
What resources are available for teaching agents to use Deskpro?
Published: 3. feb. 2015
01. mar. 2018 -
How do I install the 'Resolve User Hostnames' app
Published: 30. jan. 2015
014. mai 2018 -
How do I install the Messenger widget in Wordpress?
Published: 22. jun. 2016
09. okt. 2020 -
How do I install the chat widget in Shopify?
Published: 22. jun. 2016
08. mai 2018 -
How do I install the chat widget in Joomla?
Published: 22. jun. 2016
014. mar. 2018 -
Emails on cloud are rejected due to missing or invalid rDNS entry
Published: 13. aug. 2020
013. aug. 2020 -
Posting updates to Microsoft Teams
Published: 16. jul. 2020
022. sep. 2020 -
Messenger Widget Options
Published: 15. jul. 2020
020. jul. 2020 -
How do I pre-fill ticket form fields automatically for certain users?
Published: 8. mai 2018
015. jan. 2019 -
How do I make guides or knowledgebase articles only visible to agents?
Published: 5. apr. 2018
05. apr. 2018 -
How can I switch email clients whilst using Deskpro?
Published: 16. sep. 2016
014. mar. 2018 -
How do I change the welcome message for different usergroups?
Published: 26. aug. 2016
014. mar. 2018 -
How do I remove chat from the user portal but offer chat on a different site?
Published: 18. aug. 2016
014. mar. 2018 -
How do I set a default department for tickets submitted via the user portal?
Published: 8. aug. 2016
014. mar. 2018 -
How do I install the chat widget in Magento?
Published: 22. jun. 2016
014. mar. 2018 -
How do I translate a custom phrase?
Published: 29. jan. 2015
014. mar. 2018 -
I'm having trouble getting JIRA-related triggers to work
Published: 7. jan. 2015
014. mar. 2018 -
What's the difference between Deskpro Cloud and Deskpro On-Premise?
Published: 29. aug. 2014
022. mar. 2019 -
I'm having trouble with emails forwarded from certain accounts not showing up in the interface
Published: 29. jul. 2014
014. mar. 2018 -
I'm having trouble with incoming emails not being turned into tickets
Published: 29. jul. 2014
014. mar. 2018 -
Why can't I see flags?
Published: 28. jul. 2014
1{date} -
How do I set up an Outlook account as a ticket account for Cloud?
Published: 24. jul. 2014
014. mar. 2018 -
How do I enable logging for outgoing email?
Published: 7. mar. 2013
013. mar. 2018 -
How do I nominate users to manage an organization's tickets?
Published: 16. nov. 2012
013. mar. 2018 -
I'm having trouble with an error: "Error with your forwarded email"
Published: 5. nov. 2012
013. mar. 2018 -
Can I import data from other systems or helpdesks?
Published: 24. okt. 2012
022. okt. 2020 -
I'm having trouble with Active Directory authentication
Published: 24. okt. 2012
013. mar. 2018 -
Can Deskpro integrate with other software?
Published: 2. sep. 2014
027. mar. 2019 -
How do I bill users or record time spent on support?
Published: 2. sep. 2014
08. mar. 2018 -
How do I use drag and drop ticket attachments?
Published: 2. sep. 2014
014. mar. 2018 -
I'm having trouble adding agent names to the body of user notification emails
Published: 7. jan. 2015
014. mar. 2018 -
How can I use the JIRA integration?
Published: 22. des. 2014
014. mar. 2018 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Published: 18. des. 2014
014. mar. 2018 -
How can I set up a simple request management process?
Published: 18. des. 2014
014. mar. 2018 -
How come my "1 day" SLA has a failure date 3 days away?
Published: 15. des. 2014
09. nov. 2017 -
How do I debug an authentication app on Deskpro On-Premise?
Published: 9. okt. 2014
08. nov. 2017 -
Can I use LDAP to sign in my agents?
Published: 9. sep. 2014
01. apr. 2019 -
How do I customize the text that appears on my portal?
Published: 9. sep. 2014
014. mar. 2018 -
How do I send a different auto-reply to new users?
Published: 9. sep. 2014
014. mar. 2018 -
How do I automatically email users when their ticket has been assigned?
Published: 8. sep. 2014
014. mar. 2018 -
Can I use a custom domain name for the portal?
Published: 16. aug. 2012
03. jan. 2019