Using Deskpro
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Microphone not Working
Published: 20. mai 2020
020. mai 2020 -
I'm having trouble getting CSV import to work on my Cloud trial
Published: 19. apr. 2016
014. mar. 2018 -
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
Published: 12. apr. 2016
012. mar. 2018 -
How do I change the number of news posts shown on the portal home page?
Published: 4. apr. 2016
017. apr. 2018 -
I'm having trouble disabling HTTPS
Published: 9. des. 2015
014. mar. 2018 -
I'm having trouble with the subject of reminder emails
Published: 2. nov. 2015
014. mar. 2018 -
How do I make a reusable checklist of things to do within a ticket?
Published: 16. okt. 2015
01. apr. 2019 -
I'm having trouble making a custom report retrieve phone numbers
Published: 13. okt. 2015
017. apr. 2018 -
How do I find the ID number of a Deskpro field or other item?
Published: 13. okt. 2015
01. apr. 2019 -
Can one user from an organization see all that organization's tickets?
Published: 4. jun. 2015
017. apr. 2018 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Published: 2. jun. 2015
014. mar. 2018 -
What limitations do the trial versions have?
Published: 19. apr. 2016
08. nov. 2017 -
How do I link tickets to community topics?
Published: 19. mar. 2018
010. sep. 2019 -
How can I use Zapier with Deskpro?
Published: 5. jun. 2018
06. jun. 2018 -
Updating to the New Email Templates Editor
Published: 24. mar. 2020
020. jul. 2020 -
Creating Deskpro Tickets using Google Calendar and Zapier
Published: 14. okt. 2019
017. okt. 2019 -
Upscope Integration
Published: 14. okt. 2019
015. okt. 2019 -
Can I send SLA notifications to a Slack channel?
Published: 4. okt. 2019
014. okt. 2019 -
Reverting Community to Feedback
Published: 13. aug. 2019
02. sep. 2019 -
Making email templates brand specific
Published: 26. jun. 2019
013. aug. 2019 -
Removing Comments on Satisfaction
Published: 7. des. 2018
07. des. 2018 -
Can I change the title of the 'Department' field on the contact form?
Published: 14. nov. 2018
014. nov. 2018 -
How does Deskpro match email replies to their proper tickets?
Published: 26. jul. 2018
026. jul. 2018 -
How can I connect Deskpro to other apps that aren't yet integrated?
Published: 6. jun. 2018
06. jun. 2018 -
I'm having trouble with an error: "rejected (from_gateway_address)"
Published: 13. jan. 2015
014. mar. 2018 -
Why are agent notes being included in email threads?
Published: 12. jan. 2015
09. nov. 2017 -
I'm having trouble with emails being processed from a POP3 account
Published: 26. jun. 2014
013. mar. 2018 -
I'm having trouble with text formatting
Published: 26. jun. 2014
013. mar. 2018 -
How can I run an email-only helpdesk?
Published: 26. jun. 2014
07. des. 2018 -
I'm having a trouble with users being unable to add attachments to tickets
Published: 10. jun. 2014
013. mar. 2018 -
Ticket followers replying by email is going to the user not the agent
Published: 3. jun. 2014
09. nov. 2017 -
How do I set up an email account for outgoing messages only?
Published: 3. jun. 2014
013. mar. 2018 -
I'm having trouble with translated words appearing in the wrong order
Published: 3. jun. 2014
013. mar. 2018 -
How do I remove links to Deskpro from email notifications?
Published: 19. mai 2014
013. mar. 2018 -
I'm having trouble with some of our portal missing
Published: 19. mai 2014
013. mar. 2018 -
How can I set up ticket assignment workflows?
Published: 19. mai 2014
014. jan. 2019 -
What is the difference between labels and search terms in knowledgebase articles?
Published: 26. jun. 2014
013. mar. 2018 -
I'm having trouble with Exchange not sending displaying the 'From:' field
Published: 11. aug. 2014
014. mar. 2018 -
How do I limit agent access to tickets by department?
Published: 12. aug. 2014
114. mar. 2018 -
How can I make a department visible to agents only?
Published: 10. nov. 2014
01. apr. 2019 -
I'm having trouble with resolved tickets creating new tickets when users reply
Published: 10. nov. 2014
014. mar. 2018 -
I'm having trouble with IMAP SSL certificate errors
Published: 3. nov. 2014
014. mar. 2018 -
I'm having trouble with an error: "PHP IMAP extension"
Published: 3. nov. 2014
014. mar. 2018 -
Is there a way to CC: someone into a ticket?
Published: 23. sep. 2014
09. nov. 2017 -
Can I BCC: someone into a ticket thread?
Published: 23. sep. 2014
014. mar. 2018 -
Can I keep my existing support email address?
Published: 23. sep. 2014
01. apr. 2019 -
Can I see the Deskpro source code?
Published: 4. apr. 2016
09. nov. 2017 -
What are the different interfaces within Deskpro?
Published: 8. sep. 2014
08. mar. 2018 -
How do I embed a contact form within my website?
Published: 14. aug. 2014
014. mar. 2018 -
I'm having trouble with replies not being added to the correct tickets
Published: 20. feb. 2013
013. nov. 2018