Using Deskpro

Ticket followers replying by email is going to the user not the agent

Ben Henley

Published: 3. jun. 2014

0

9. nov. 2017
How do I remove links to Deskpro from email notifications?

Ben Henley

Published: 19. mai 2014

0

13. mar. 2018
Sending different auto-responses based on email address

Ben Henley

Published: 20. mai 2014

0

15. jun. 2021
Why can't I add a custom ticket status?

Ben Henley

Published: 22. mai 2014

0

13. mar. 2019
How do I assign multiple tickets to one user from another?

Christopher Padfield

Published: 28. mai 2014

0

13. mar. 2018
I'm having trouble with images not displaying correctly in emails or articles

Ben Henley

Published: 29. mai 2014

0

13. mar. 2018
I'm having trouble with an error: "550 Unable to relay"

Ben Henley

Published: 29. mai 2014

0

13. mar. 2018
How do I restrict access to parts of my portal?

Ben Henley

Published: 29. mai 2014

0

29. apr. 2020
How do I show users which agents are following their tickets?

Ben Henley

Published: 30. mai 2014

0

13. mar. 2018
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?

Ben Henley

Published: 30. mai 2014

0

1. apr. 2019
How do I make clear in email notifications to agent followers that they don't need to respond?

Ben Henley

Published: 2. jun. 2014

0

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I'm having trouble with translated words appearing in the wrong order

Ben Henley

Published: 3. jun. 2014

0

13. mar. 2018
How do I set up an email account for outgoing messages only?

Ben Henley

Published: 3. jun. 2014

0

13. mar. 2018
I'm having trouble with some of our portal missing

Ben Henley

Published: 19. mai 2014

0

13. mar. 2018
I'm having a trouble with users being unable to add attachments to tickets

Ben Henley

Published: 10. jun. 2014

0

13. mar. 2018
How do I stop bounces and Out of Office messages being turned into tickets?

Ben Henley

Published: 10. jun. 2014

0

13. mar. 2018
How do I convert a normal user to an agent?

Ben Henley

Published: 11. jun. 2014

0

13. mar. 2018
Why aren't Community Channels showing up on my portal?

Ben Henley

Published: 11. jun. 2014

0

10. sep. 2019
I'm having trouble changing the order of messages displayed on a ticket

Ben Henley

Published: 13. jun. 2014

0

13. mar. 2018
Why is some of my agent interface missing?

Ben Henley

Published: 26. jun. 2014

0

13. mar. 2018
Why does cc'ing an agent on a ticket email create extra ticket?

Ben Henley

Published: 26. jun. 2014

0

13. mar. 2018
I'm having trouble receiving notification emails when I create a ticket

Ben Henley

Published: 26. jun. 2014

0

13. mar. 2018
How can I run an email-only helpdesk?

Ben Henley

Published: 26. jun. 2014

0

7. des. 2018
I'm having trouble with text formatting

Ben Henley

Published: 26. jun. 2014

0

13. mar. 2018
Creating an Impact, Urgency and Priority matrix

Matthew Wray

Published: 24. mar. 2021

0

24. mar. 2021
How do I view the raw email source for a ticket message?

Christopher Nadeau

Published: 13. feb. 2013

0

13. mar. 2018
How do I enable logging for incoming email processing?

Christopher Padfield

Published: 18. sep. 2012

0

19. nov. 2018
What is an agent?

Christopher Padfield

Published: 18. sep. 2012

0

14. mai 2019
How many users can I have?

Christopher Padfield

Published: 18. sep. 2012

0

8. nov. 2017
I'm having trouble with Active Directory authentication

Christopher Nadeau

Published: 24. okt. 2012

0

13. mar. 2018
Can I import data from other systems or helpdesks?

Mike S.

Published: 24. okt. 2012

0

22. okt. 2020
I'm having trouble with an error: "Error with your forwarded email"

Christopher Padfield

Published: 5. nov. 2012

0

13. mar. 2018
How do I nominate users to manage an organization's tickets?

Mike S.

Published: 16. nov. 2012

0

13. mar. 2018
What documentation is available for Deskpro?

Christopher Nadeau

Published: 5. des. 2012

0

1. mar. 2018
How do I use variables in snippets, messages and webhook actions?

Christopher Padfield

Published: 11. des. 2012

4

15. jun. 2018
How do I add ticket properties to user emails?

Christopher Nadeau

Published: 17. des. 2012

0

17. apr. 2018
How do I keep my read email on a POP3 server?

Christopher Nadeau

Published: 29. jan. 2013

0

25. mai 2018
How do I change the chat widget language?

Christopher Nadeau

Published: 29. jan. 2013

0

13. mar. 2018
Can I use a custom domain name for the portal?

Christopher Nadeau

Published: 16. aug. 2012

0

3. jan. 2019
I'm having trouble with replies not being added to the correct tickets

Christopher Nadeau

Published: 20. feb. 2013

0

13. nov. 2018
How do I enable logging for outgoing email?

Christopher Nadeau

Published: 7. mar. 2013

0

13. mar. 2018
Why can't users or agents use email addresses that are also ticket accounts?

Christopher Nadeau

Published: 27. mar. 2013

1

2. sep. 2021
How do I manually run the email processing command?

Christopher Nadeau

Published: 9. apr. 2013

0

19. nov. 2018
How do I create a custom button for my chat widget?

Christopher Nadeau

Published: 22. apr. 2013

0

13. mar. 2018
How can I take screenshots in Deskpro?

Christopher Padfield

Published: 15. mai 2013

0

13. mar. 2018
How do I generate debug information for a ticket?

Christopher Nadeau

Published: 18. jul. 2013

0

13. mar. 2018
I'm having trouble with an error: "Aw, Snap!" in Chrome v29

Christopher Nadeau

Published: 2. sep. 2013

0

14. jan. 2019
How can I copy data from user authentication apps into custom user fields?

Christopher Nadeau

Published: 16. jan. 2014

0

13. mar. 2018
How do I configure SPF and DKIM for sending mail through Deskpro servers?

Christopher Nadeau

Published: 14. mar. 2014

0

21. jul. 2020
How can I set up ticket assignment workflows?

Ben Henley

Published: 19. mai 2014

0

14. jan. 2019