How does Deskpro determine the sender of an email? - Kunnskapsbase / Using Deskpro - Deskpro Support

How does Deskpro determine the sender of an email?

Sist oppdatert: 30. aug. 2023 av Lara Proud

Deskpro looks at the From: header of an email to determine the sender.

Some systems may forward email and change the From: header, expecting you to rely on the Reply-to: header to determine the sender. This behavior may cause Deskpro to assign unexpected users to tickets. The solution is to make sure the forwarding system is sending correct headers.

Til hjelp Ikke til hjelp

Ny kommentar

Logg på for å registrere eller sende inn en kommentar.

Logg på
Registrere

Forfatter: Manu Marquez
Last update: 30. aug. 2023