Saltar para o Conteúdo principal

Can Tickets be placed in Pending? - Knowledgebase / Using Deskpro / Agent - Deskpro Support

Can Tickets be placed in Pending?

Lista de autores

Yes, you can use the Pending Ticket Status to mark a Ticket that cannot move forward for an extended period of time due to a stall either on the Agent or User side, or put them “on hold”


Pending status is a way to record that an Agent needs to act on the Ticket, but that you’re waiting for something else to happen first. This often involves waiting for a third party.


For example, a User has raised a new Ticket and you need to check something with one of your suppliers before you reply. You have emailed the supplier and you are waiting to hear back.

Útil Inútil

Adicionar um comentário

Inicie sessão ou registe-se para enviar um comentário.

Precisa de recordar a palavra-passe?